Banking Center Support & Payments Specialist

First Bank & Trust Co.; Duncan (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

First Bank & Trust Co. in Duncan, OK seeks a customer service representative to handle incoming calls, assist customers with accounts, transactions, and product questions.

The role emphasizes accurate data entry, problem solving, and delivering friendly service. You will work with banking staff to resolve issues, process payments, and support fraud and security inquiries while maintaining confidentiality and compliance with bank policies.

Qualifications

• High school diploma or equivalent.
• 2-5 years banking or related experience (customer service, sales, administrative or bookkeeping).
• Proficient computer, 10-key, and typing skills.

Responsibilities

• Provide customer service via telephone; handle inquiries from customers and employees.
• Receive calls, determine customer needs and process transactions.
• Assist with balance inquiries, transfers, loan payments, and card services.

Skills

Verbal communication

Written communication

Interpersonal skills

Time management

Attention to detail

Problem solving

Customer service

PC skills

Bank product knowledge

Confidentiality

Education

High school diploma

Tools

MS Word

MS Excel

Typing

10-key

Job description

First Bank & Trust Co. in Duncan, OK seeks a customer service representative to handle incoming calls, assist customers with accounts, transactions, and product questions.

The role emphasizes accurate data entry, problem solving, and delivering friendly service. You will work with banking staff to resolve issues, process payments, and support fraud and security inquiries while maintaining confidentiality and compliance with bank policies.