Customer Service Representative /Safe Deposit /Operations

BancFirst; Duncan (OK); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Excellent benefits

Learning environment

Opportunities for advancement

Job summary

A regional bank in Duncan, OK, is seeking a full-time Customer Service Representative to manage customer accounts, process inquiries, and promote banking products. The ideal candidate should have experience in customer service or banking, strong Microsoft Office skills, and a commitment to excellent service. This role requires flexibility, critical thinking, and the ability to handle multiple tasks under pressure. Join a bank dedicated to serving Oklahoma communities with exceptional employee benefits and opportunities for advancement.

Qualifications

• Must enjoy customer service tasks and work well with people.
• Previous banking or related customer service experience preferred.
• Strong computer and Microsoft Office skills required.

Responsibilities

• Open new accounts and maintain customer relationships.
• Process customer requests including check orders and balance inquiries.
• Ensure compliance with bank policies and procedures.

Skills

Customer service

Banking procedures knowledge

Critical thinking

Microsoft Office

Effective communication

Job description

Customer Service Representative /Safe Deposit /Operations

Duncan, OK

POSITION SUMMARY

Ideal candidate is seeking long term employment with room for advancement, is committed to excellent customer service while complying with policy and procedure, and has an outstanding personality.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following:

• Responsible for opening new accounts
• Utilize Connections and the On-boarding process to grow customer relationships
• Efficiently process customer requests, including but not limited to, account maintenance, check orders, stop payments, ATM/Check Card disputes, balance inquiries, balance transfers, etc.
• Serve as Safe Deposit Box guardian and maintain proper procedures in dealing with safe deposit boxes.
• Responsible for maintaining legal documents
• Promote BancFirst services through cross selling banking products to new and existing clients
• Perform other job related duties and projects as assigned
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

REQUIREMENTS:

• Must possess the ability to work well with people and enjoy heavy customer service tasks.
• Previous banking experience and/or customer service experience in related field preferred
• Knowledge of policies and procedures as well as federal guidelines
• Ability to acquire an understanding of BancFirst products and services
• Proficient in computer usage, strong knowledge of Microsoft Office
• Able to communicate professionally both verbally and in writing
• Must be able to interact with other offices and departments for accurate resolutions to problems and errors, while continuing to complete job tasks in a timely manner
• Must be flexible and able to work additional hours when needed
• Critical thinking skills
• Work well under stress and deadlines while managing multiple tasks
• Must demonstrate a business professional image and demeanor at all times
• Attendance and punctuality is an essential function of the job

PHYSICAL REQUIREMENTS

Constant use of computer screens

Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear

Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching

Ability to sit and/or stand for long periods of time during the workday

Long periods of typing and repetitive motion

Ability to lift and/or move and carry 10 pounds

LOCATION

BancFirst, Duncan

16 South 9th

Duncan, OK 73533

HOURS

Full Time

8:00 a.m. to 5:00 p.m. M-F

Saturdays as scheduled

Hometown service, statewide strength.BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $14 billion bank offering personal and commercial products, trust, insurance, and investment services in sixty Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.
EOE - BancFirst is an Equal Opportunity employer.