Banking Center Sales & Service Pro

Republic-Bank-; Prospect (KY); On-site; USD 21,000 - 29,000; Full time

Job summary

Republic Bank in Prospect, KY, is hiring a Sales & Service Representative to deliver efficient, professional customer service and support the banking center's sales goals. You will handle client transactions, greet customers, and build lasting relationships with regular clients.

Applicants must be authorized to work in the U.S. without visa sponsorship at this time; bilingual English/Spanish abilities are a plus. The role requires flexibility for evenings, weekends, and overtime as needed.

Qualifications

• Minimum 2 years customer service experience required.
• Cash handling experience preferred.
• Basic computer skills required. Proficiency in Microsoft Office products and internet applications.
• Fluent in English (speak, read, write, comprehend, communicate) required. Fluent in Spanish (speak, read, write, comprehend, communicate) preferred.

Responsibilities

• Responsible for comprehensive, prompt, and efficient client transactions. Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into Horizon system.
• Greet all clients as soon as they enter the banking center and work to develop a strong banking relationship with regular clients.
• Consistently deliver the Republic Experience to every client.
• Balances cash drawer each day, meeting Republic’s standard of performance.
• Recognize opportunities to satisfy client needs through other Bank products. Perform transaction overrides & makes hold decisions
• Receives mortgage, consumer loan and other payments, ensures the payments match balances due and enter payment into Horizon system.
• Takes outgoing wire transfer requests; processes cash advances; cashes checks & processes withdrawals; opens & records the night drop deposit transactions; balancing ATM; research necessary information upon client’s request while following all security procedures for the banking center.
• Monitor activity of all new accounts, to ensure all cross sales have been properly activated and on-boarding is followed and completed.
• Adhere to Bank’s new client on boarding process and procedures.
• Actively work calling lists of existing clients to cross sell for other products or expanded relationships, including retention of existing accounts.
• Maintain a working knowledge of compliance requirements affecting your position and area of responsibilities and actively learn new regulations and assist in the implementation, if required.
• Model and foster behaviors that support the Bank’s values and corporate culture creating an atmosphere of trust, cooperation, accountability, and dedication to the organization.
• Willingly perform all other duties and projects as assigned.

Skills

Customer service

Cash handling

MS Office

Spanish language

Tools

Microsoft Office

Job description

Republic Bank in Prospect, KY, is hiring a Sales & Service Representative to deliver efficient, professional customer service and support the banking center's sales goals. You will handle client transactions, greet customers, and build lasting relationships with regular clients.

Applicants must be authorized to work in the U.S. without visa sponsorship at this time; bilingual English/Spanish abilities are a plus. The role requires flexibility for evenings, weekends, and overtime as needed.