Banking Center Operations Manager

FirstBank; Broken Bow (OK); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Career development opportunities

Job summary

FirstBank is seeking a Banking Center Operations Manager in Broken Bow, OK to lead daily operations, drive sales, and enhance customer experience while ensuring compliance. You will build a high-performing team and partner with the Location Manager and HR on people matters.

You will oversee staffing, coaching, and performance development, and ensure policies and regulatory requirements are met. This role emphasizes community involvement and service excellence in a dynamic banking center.

Qualifications

• Associate degree in business or related field or equivalent combination of education and work experience.
• Minimum of three years of management experience in banking, financial services, or retail.
• Strong leadership with the ability to inspire, influence, and lead teams toward shared goals.
• Excellent communication skills and a customer-first mindset.
• Sound judgment, attention to detail, and strong organizational skills.

Responsibilities

• Lead daily work scheduling and workflow to keep operations running efficiently.
• Create a positive environment where teamwork, collaboration, and service excellence thrive.
• Act as a role model for frontline staff by leading through example.
• Ensure operations comply with bank policies and all legal and regulatory requirements.
• Represent the banking center as the primary operations leader, aligning day-to-day strategy with the Location Manager.
• Manage hiring, onboarding, training, and performance development for the team.
• Provide regular coaching, one-on-one meetings, and feedback to drive engagement and accountability.
• Balance high expectations with support to promote individual and team success.
• Partner with Location Manager, HR, and COO on employee relations while ensuring policy adherence.
• Maintain accountability for compliance, risk, and audit standards while delegating daily tasks.
• Address operational issues and drive long-term solutions.
• Oversee branch facilities, marketing materials, and overall customer experience standards.
• Ensure all transactions balance at close of business and oversee cash-handling procedures.
• Periodically verify cash on hand to safeguard assets.
• Represent FirstBank in the community through civic and business organizations.
• Build visibility and credibility through local events and partnerships.
• Support community-based sales initiatives and outreach with Sales Ambassador Director.
• Complete required compliance training annually and adhere to policy.

Skills

Leadership

Communication

Customer service mindset

Organizational skills

Education

Associate degree in business or related field

Job description

Position:Banking Center Operations Manager

Location: Broken Bow, OK

Job Id:223

# of Openings:1

FirstBank

Banking Center Operations Manager

Reports To: Location Manager

About the Role

As Operations Manager, you'll play a defining role in the success of our banking center. You'll lead efforts to grow our customer base, drive sales and service excellence, and bring our promise of here for possibilities to life for every customer who walks through our doors. Alongside this, you'll oversee daily operations, compliance, and internal controls, ensuring the banking center runs smoothly while cultivating a culture grounded in high ethical standards and exceptional service.

As the primary operations leader of the banking center, you will be accountable for sales growth, customer experience, and operational soundness. Success in this role calls for strong self-determination, the ability to influence and inspire others, and a consistent commitment to our organizational values and culture. We're looking for a leader who takes genuine pride in building a high-performing team and delivering outstanding customer experience.

What You'll Do

The responsibilities below reflect the essential functions of this position.

Leadership & Culture

• Supervise daily work scheduling and workflow to keep operations running efficiently.
• Create a positive, professional environment where teamwork, collaboration, and service excellence thrive.
• Act as a role model for Customer Service Representatives and Tellers by leading through example.
• Ensure operations comply with Bank policies and all legal and regulatory requirements.
• Serve as the primary operations leader of the banking center, aligning day-to-day strategy with the Location Manager.

Develop and Lead Your Team

• Manage hiring, onboarding, training, and performance development for your team.
• Provide regular coaching, one‑on‑one meetings, and feedback to drive engagement and accountability.
• Balance high expectations with support and encouragement to promote individual and team success.
• Partner with the Location Manager, HR, and Chief Operations Officer on employee relations matters, ensuring fairness and adherence to policy.

Operational Excellence & Compliance

• Maintain accountability for compliance, risk, and audit standards while delegating daily task execution to your team.
• Proactively address operational issues and drive sustainable, long‑term solutions.
• Oversee branch facilities, marketing materials, and overall customer experience standards.
• Ensure all banking center transactions balance at the close of each business day and oversee proper cash‑handling procedures.
• Periodically verify cash held by tellers and on the premises to safeguard bank assets.

Community Engagement

• Represent FirstBank in the community through civic, service, and business organizations.
• Build visibility and credibility through consistent involvement in local events, activities, and partnerships.
• Partner with the Sales Ambassador Director to support community‑based sales initiatives and outreach.

Other Responsibilities

• Complete all required compliance and regulatory training annually.
• Adhere to FirstBank policies, procedures, and professional standards.
• Maintain a professional appearance consistent with bank guidelines.
• Perform other duties as assigned.

What We're Looking For

• Associate degree in business or a related field, or an equivalent combination of education and work experience.
• Minimum of three years of management experience in banking, financial services, or retail.
• Strong leadership with the ability to inspire, influence, and lead teams toward shared goals.
• Excellent communication skills and a customer‑first mindset.
• Sound judgment, attention to detail, and strong organizational skills.

Why Join FirstBank

At FirstBank, we believe our people are our greatest asset. We offer a supportive team environment, opportunities for growth, and the chance to make a real difference in the communities we serve.

• Competitive pay, commensurate with experience
• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Career development and advancement opportunities

Physical Demands & Work Environment

Ability to stand or sit for extended periods while assisting customers and staff.

Ability to lift and move cash drawers, coin bags, and related materials up to approximately 25 lbs.

Regular use of computer, phone, and standard office/banking equipment.

Reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential functions.

FirstBank is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations are available for qualified individuals with disabilities upon request.

This job description is not intended to be all-inclusive. Employees may be required to perform other related duties as assigned to meet the ongoing needs of the organization.