Banking Center Manager 2

United Way of Greenville County; Metairie (LA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Paid Time Off

Health Insurance

HSA

401(k) with matching

Tuition Reimbursement

Employee Assistance Program

Gym discounts

Discount banking services

Life Insurance

Job summary

Fidelity Bank in Metairie, LA seeks a Banking Center Manager 2 to lead a retail banking team, drive cross-selling and client growth, and ensure compliant, high-quality service. The role requires strong leadership, extensive banking knowledge, and community engagement.

The position emphasizes coaching, performance management, and collaboration with partners to expand the bank's product portfolio while maintaining branch standards and a positive client experience.

Qualifications

• GED or High School diploma.
• 6+ years in branch management or leadership in banking/financial services.
• 6+ years in business development with outside sales calls.
• Experience interviewing, hiring, coaching, scheduling, and performance evaluations.
• Extensive knowledge of banking policies, procedures, and regulations.
• Ability to obtain NMLS registration.
• Collaborate with internal partners to cross-sell products.
• Active involvement in community organizations and bank events.
• Ability to travel across footprint.
• Ability to meet sales goals.
• Operational leadership and audit excellence.
• Proficient in MS Office.
• Strong problem solving, judgement, and decision making.
• Developed interpersonal and communication skills.
• Knowledge management and agile development familiarity.
• Leadership in coaching, development, and change management.
• Sales skills: prospecting and closing.

Responsibilities

• Lead and motivate a retail banking team to achieve service and sales goals.
• Conduct business development via proactive sales calls and networking.
• Cross-sell bank products and deepen client relationships.
• Ensure compliance with banking regulations and policies.
• Communicate performance expectations and coach team.
• Oversee hiring, scheduling, and performance evaluations.
• Engage with local community through events and networks.
• Maintain branch appearance and customer service standards.
• Handle customer issues and regulatory training completion.

Skills

Branch management

Leadership

Business development

Outside sales

Coaching

Regulatory knowledge

Microsoft Office

Communication

Networking

Customer service

Sales goals

Problem solving

Decision making

Planning

Team leadership

Cross-selling

Education

GED or High School diploma

Bachelor’s degree in related business field

Tools

Microsoft Office Suite

Job description

Our goal at Fidelity is to create a better future by acting with accountability and integrity alongside our customers and within our communities. Since 1908, we have built a legacy upon simple, enduring values and an unwavering commitment to the communities we serve. We pride ourselves on being part of a community-focused and team-oriented work culture where we invest in our associates to ensure success within the company.

Fidelity Bank, headquartered in New Orleans, Louisiana, believes in making a difference by living our mission of "Here for Good" to help families and businesses thrive in the communities we serve.

Fidelity promotes a culture of work/life balance for all associates. We offer a competitive total rewards package for eligible associates including:

• Competitive pay based on the position, qualifications, relevant experience, and skillset
• Paid Time Off
• Up to 14 paid holidays annually
• Comprehensive Medical, Dental, and Vision Insurance
• Employer Funded Health Savings Account
• 401(k) with matching contributions
• Wellness Program to reduce health insurance premiums
• Free or discounted banking services
• Basic Life Insurance and AD&D
• Tuition Reimbursement Plan
• Associate Referral Program
• Employee Assistance Fund (subject to IRS guidelines)
• Employee Assistance Program
• Opportunities for training and career development
• Gym Discounts, Verizon Wireless Discounts, Tickets At Work Discounts
• Retail branch locations are closed on Saturdays!

The benefits listing is for informational purposes. Additional details regarding compensation and benefits will be provided during the application process. Fidelity reserves the right to modify, amend, or terminate any and all benefits at any time.

Do you want to make a difference? If so, this opportunity may be the right choice for you! Fidelity Bank is looking for competitive, self-reliant, energetic individuals that are driven to succeed.

Position Summary:

The Banking Center Manager 2 is responsible for bank sales and service to include leadership, business development, consumer lending, coaching and development of the branch team and operational excellence. The incumbent is responsible for providing exceptional client service, operational and audit excellence, while attracting new clients, cross selling the existing client base, loans, deposits, and other bank products.

This position is exempt under the Fair Labor Standards Act and is not eligible for overtime pay.

This position may be filled at a lower or higher level depending on the candidate’s qualifications and relevant experience.

This position will dual manage branches in Metairie and Lakeview.

Required Qualifications, Competencies, and Skills:

• GED or High School diploma
• 6+ years of experience in branch management or leadership role in banking or financial services with experience identifying clients’ needs and acting upon opportunities to offer suitable Bank products and services
• 6+ years of experience in business development, including performing outside sales calls to drive branch sales
• Experience with management functions to included, but not limited to, interviewing, hiring, coaching, scheduling, managing attendance, promoting career development, and conducting performance evaluations.
• Extensive background in financial institution operating policies and procedures, and state and federal banking regulations.
• Ability to obtain registration with the Nationwide Mortgage Licensing System and Registry (NMLS)
• Ability to work effectively with internal business partners to grow, enhance and cross-sell the Bank’s portfolio of products and services
• Actively participate in community organizations and bank events
• Ability to travel across company footprint
• Ability to achieve sales goals as set forth by management
• Ensure branch operational soundness and achieve satisfactory audit results
• Proficient in Microsoft Office Suite to include Word, Excel, Outlook, PowerPoint, Teams
• Developed cognitive skills to include Problem Solving, Judgement, Decision-Making, Organization & Planning, Innovation
• Developed intrapersonal skills to include Ambition, Optimism, Development, Tenacity, Self-Evaluation
• Developed interpersonal skills to include Communication: Listening, Speaking, and Writing, Client Focus, Resilience & Balance, Versatility, Influence
• Developed technology skills to include Knowledge Management, Technical Acumen, Social Branding, Agile Development
• Developed leadership skills to include Coaching & Development, Achieving Results, Leading Teams, Leading & Managing Change, Addressing Conflict, Developing Followers, Relationship Management
• Developed sales skills to include Connecting, Knowledge, Sales Drive, Preparation, Questioning, Presence, Prospecting

Preferred Qualifications, Competencies, and Skills:

• Bachelor’s degree in a related business field

Essential Duties and Responsibilities:

• Lead and motivate a retail banking team to achieve exceptional customer service and sales performance
• Conduct business development activities in the market through proactive sales calls and networking to meet or exceed all consumer and business loans, deposits and fee income goals
• Enhance existing client relationships, develop centers of influence and new clients by cross selling bank products and services
• Exemplify high standards in terms of work ethic, attendance, compliance with banking regulations, and following policies and procedures
• Clearly communicate performance expectations to retail banking team, set and convey individual and team goals, conduct regular one-on-one and team meetings, and provide on-going performance coaching to achieve overall bank goals
• Communicate and follow-up with team members to ensure a clear understanding of job responsibilities, and communicate all changes to bank products, services, policies and procedures, and regulatory banking requirements
• Assist with teller duties, opening new accounts and processing loan applications as necessary to maintain efficient customer service standards
• Management duties to include: timecard reviews/approvals, setting work schedules/managing overtime, participating in the hiring process for direct report openings, fostering professional development of direct reports, conducting mid-year and annual performance evaluations, coaching associates through the disciplinary process and ensuring team adherence to company policies and procedures
• Involvement in the local market/community through civic organizations, community groups, and industry related organizations
• Establish and enhance the Bank's presence in the local community by participating in networking events
• Maintain branch appearance standards and maintain a professional, business-like and respectful atmosphere within the branch
• Stay abreast of and enforce security policies and procedures
• Address customer complaints, issues or errors and recommend corrective actions
• Consistently exemplify our Core Values of Integrity, Community, Dependability, Excellence, Longevity, and Accountability
• Comply with regulatory rules and regulations evidenced through successful completion of training and demonstrated ability
• Perform other duties and/or special projects as appointed by management
• Physical Requirements: primarily sitting with some standing, walking, lifting and bending

Fidelity Bank is an Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Fidelity promotes a drug free workplace.

If you require an accommodation to submit your application for an open position, please send an email request to [e-mail] or call 985-612-2764. All information provided will be kept confidential and will only be used to the extent required to provide the needed reasonable accommodation.

This position is located in Metairie, LA, 70005.