Banking Center Leader: Growth, Coaching & Client Experience

First-Horizon-Bank; Miami Beach (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

First Horizon Bank is seeking a proactive Retail Banking Center Manager in Miami to lead a high-performing team, drive sales, and deliver exceptional client experiences. You will coach staff, build strong client relationships, and ensure regulatory compliance while managing operations and expenses.

You will collaborate with commercial partners, participate in local market activities, and foster a positive, inclusive work environment aligned with the bank's culture.

Qualifications

• Bachelor's degree or equivalent experience.
• Experience leading a team in a retail banking environment preferred.

Responsibilities

• Lead and coach a banking center team to execute strategic initiatives.
• Develop and nurture key client relationships to grow the client base.
• Provide exceptional client experiences and resolve issues promptly.
• Recruit, train, and retain a high-performing retail banking team.
• Ensure compliance with bank regulations, policies, and risk controls.
• Drive operational efficiency and manage expenses within the banking center.

Skills

Leadership

Coaching

Client relationships

Education

Bachelor's degree

Tools

Microsoft Office

Salesforce

Job description

First Horizon Bank is seeking a proactive Retail Banking Center Manager in Miami to lead a high-performing team, drive sales, and deliver exceptional client experiences. You will coach staff, build strong client relationships, and ensure regulatory compliance while managing operations and expenses.

You will collaborate with commercial partners, participate in local market activities, and foster a positive, inclusive work environment aligned with the bank's culture.