Flexible Banking Call Center Agent (Part-Time)

Rockland Trust; Marshall Corner (MA); Hybrid; USD 28,000 - 36,000; Part time

Benefits offered by this job

Tuition assistance

Health insurance

Paid training

Flexible scheduling

Job summary

Rockland Trust is seeking Call Center Representatives for flexible, part-time roles. In-office positions at Brockton, Franklin, Lowell, or Plymouth locations offer 20+ hours weekly, with competitive pay and strong benefits.

You will handle banking questions, online services, and loan inquiries, delivering exceptional customer service while maintaining accuracy and compliance. Tuition assistance supports your education goals.

Qualifications

• Customer-focused and able to assist customers with banking-related inquiries.
• Strong communication skills and a customer-service mindset.

Responsibilities

• Assist customers through inbound and outbound calls regarding accounts, loans, online banking, and other financial services
• Resolve questions and issues while delivering an exceptional customer experience
• Process customer requests accurately and efficiently
• Identify opportunities to deepen customer relationships through referrals
• Document interactions and maintain compliance with quality and service standards
• Collaborate with teammates while meeting performance and attendance expectations

Job description

Rockland Trust is seeking Call Center Representatives for flexible, part-time roles. In-office positions at Brockton, Franklin, Lowell, or Plymouth locations offer 20+ hours weekly, with competitive pay and strong benefits.

You will handle banking questions, online services, and loan inquiries, delivering exceptional customer service while maintaining accuracy and compliance. Tuition assistance supports your education goals.