Banking Call Center Specialist - Elite Customer Care

Glacier Ban; Rock Springs (WY); On-site; USD 21,000 - 30,000; Full time

Job summary

Glacier Bancorp, Inc. seeks a Call Center Representative to handle incoming customer calls for two Glacier Bank divisions in Wyoming, delivering extraordinary service while verifying caller identity and safeguarding confidential information.

The role covers account inquiries, transfers, and basic banking tasks, with emphasis on accuracy, compliance and professional communication. Prior banking exposure is preferred.

Qualifications

• High school diploma or equivalent required.
• 0 to 2 years of related experience; banking experience preferred.
• Strong customer service and communication skills; ability to handle confidential information.

Responsibilities

• Answer incoming calls for two Glacier Bank Divisions in Wyoming with exceptional service.
• Identify caller, verify identity, and route to appropriate level if needed.
• Assist with account inquiries, transfers, and basic banking transactions while maintaining compliance.

Skills

Customer service

Verbal communication

Attention to detail

Confidentiality

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Glacier Bancorp, Inc. seeks a Call Center Representative to handle incoming customer calls for two Glacier Bank divisions in Wyoming, delivering extraordinary service while verifying caller identity and safeguarding confidential information.

The role covers account inquiries, transfers, and basic banking tasks, with emphasis on accuracy, compliance and professional communication. Prior banking exposure is preferred.