Banking Call Center Specialist – Customer Care & Solutions

Beacon-Bank; Lake Mohegan (NY); On-site; USD 28,000 - 40,000; Full time

Job summary

Beacon Bank in Yorktown Heights, NY, seeks a Customer Support Specialist to answer calls, resolve inquiries, and educate customers on banking products. The role supports omni-channel service and may involve various customer service requests.

Ideal candidates have at least 1 year banking experience, strong MS Office skills, and the ability to work in a team while multi-tasking effectively. This is a full-time position offering on-site work with potential remote options depending on policy.

Qualifications

• High School diploma required.
• Minimum 1 year banking experience.
• Experience working remotely or in a flexible environment.
• Proficient with MS Office and Internet.

Responsibilities

• Responds to incoming calls from customers and provides account information and product details.
• Resolves issues, performs research, and educates customers on Berkshire Bank products.
• Cross-sells or refers to appropriate business lines to deepen relationships.
• Ensures compliance with bank policies and documents customer interactions.

Skills

MS Office (Word & Excel)

Problem solving

Teamwork

Multi-tasking

Education

High School diploma

Job description

Beacon Bank in Yorktown Heights, NY, seeks a Customer Support Specialist to answer calls, resolve inquiries, and educate customers on banking products. The role supports omni-channel service and may involve various customer service requests.

Ideal candidates have at least 1 year banking experience, strong MS Office skills, and the ability to work in a team while multi-tasking effectively. This is a full-time position offering on-site work with potential remote options depending on policy.