Banking Associate: Accounts & Customer Service

ADP, Inc.; Freehold (NJ); On-site; USD 37,000 - 46,000; Full time

Job summary

First Commerce Bank is recruiting for a Universal Community Banker I at our Freehold, NJ branch. The role focuses on greeting customers, managing accounts, and promoting financial products while delivering friendly, professional service.

Ideal candidates have 1+ year teller experience with cash handling, strong English, and solid analytical and math skills. The position supports branch operations and requires travel within the region as needed.

Qualifications

• Minimum of one (1) year bank Teller experience preferred. (cash handling experience required)
• Proficient in English, reading, writing, and grammar skills
• Analytical and mathematics skills
• Communication, interpersonal relations and customer service skills
• PC skills (including knowledge of job-related software applications)
• Ability to operate various office machines (i.e., currency counter, combination lock, check encoder, fax machine, passbook validator)
• Ability to lift 50 pounds of coin
• Visual and auditory skills

Responsibilities

• Greets and serves customers in a friendly and courteous manner.
• Identify, develop, expand, and manage consumer and business account relationships, concentrating efforts on meeting customer needs for financial products.
• Identify customers with additional profit potential and develop action plans to expand these relationships. Refer business to all partners.
• Addresses customer questions and concerns; refers to appropriate internal resources for resolution. Act with integrity, demonstrate adaptability, work commitment, and maintain a positive performance in all situations.
• Actively participate in ongoing training.
• Assist with the daily operations of the branch including reporting, ATMs, coin machines and the main cash vault. Assist with preparing cash for shipments.
• The ability to develop a complete working knowledge of all bank systems required to perform teller transactions and platform duties including the use of a PC and calculator, as required to efficiently perform the job.
• Process a variety of routine and complex transactions including but not limited to account opening and closing, processing deposits, withdrawals, loan payments and transfers.
• Position requires flexibility and willingness to travel to other locations/branches within your region and to adapt to schedule changes during the workday to include evenings and Saturdays or Sundays.
• Demonstrate knowledge of policies and procedures and the ability to apply this knowledge in real situations.
• Maintains awareness of current fraud alerts; identifies fraudulent activity to prevent potential losses.
• Maintains current knowledge of new products and services.
• Participates in weekly branch meetings.
• Completes daily ATM proof, end of day closing procedures.
• Coordinates specific work tasks with other personnel within the branch office as well as with other Bank departments to ensure the smooth and efficient flow of information
• Abides by the current laws and organizational policies and procedures. Promote an environment that is free of harassment and other forms of illegal discriminatory behavior in the workplace.
• Cooperates with, participates in, and supports adherence to all internal policies, procedures, and practices. This requirement is in support of risk management and the overall safety, and soundness of the Bank's compliance with all regulatory requirements.

Skills

Teller experience

Cash handling

English proficiency

Analytical skills

Mathematics skills

Customer service

PC skills

Office equipment

Lifting ability

Education

High School Diploma or equivalent with cash handling experience

Tools

Currency counter

Check encoder

Fax machine

Passbook validator

Job description

First Commerce Bank is recruiting for a Universal Community Banker I at our Freehold, NJ branch. The role focuses on greeting customers, managing accounts, and promoting financial products while delivering friendly, professional service.

Ideal candidates have 1+ year teller experience with cash handling, strong English, and solid analytical and math skills. The position supports branch operations and requires travel within the region as needed.