Banking Associate: Teller & New Accounts Specialist

First Citizens Community Bank; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401k with company match

Paid time off; paid holidays

Group and voluntary life insurance and

disability insurance

Aflac supplemental plans

Employee Assistance Program

Job summary

First Citizens Community Bank is seeking a Universal Associate (Teller/New Accounts) to provide timely customer service, process transactions accurately, and promote FCCB’s sales culture. The role opens and maintains deposit accounts for consumers and businesses as part of a multi-level team.

The position requires one year of customer service and cash handling experience, a high school diploma or equivalent, and proficiency with Microsoft Office.

Qualifications

• Minimum one year of customer service and cash handling experience.
• Ability to use Microsoft Office Suite and related program software.
• Ability to quickly learn position-related software.
• Ability to effectively use general office equipment.

Responsibilities

• Provide timely and courteous customer service.
• Process customer transactions in a professional, accurate, and efficient manner.
• Exemplify FCCB’s standard of delivering exceptional customer service every time.
• Assess customer's financial needs and suggest Bank services and products.
• Actively participate in and promote the Bank’s sales culture and referral programs.
• Maintain daily transactions and balances, research outages, and balance the drawer in an accurate and timely manner.
• Follow proper procedures and complete tasks in compliance with banking regulations.
• Identify customer needs and develop solutions to exceed customer goals and expectations.
• Constructively interact with co-workers.

Skills

Customer service

Cash handling

Microsoft Office

Software learning

General office equipment

Education

High school diploma or equivalent (preferred)

Job description

First Citizens Community Bank is seeking a Universal Associate (Teller/New Accounts) to provide timely customer service, process transactions accurately, and promote FCCB’s sales culture. The role opens and maintains deposit accounts for consumers and businesses as part of a multi-level team.

The position requires one year of customer service and cash handling experience, a high school diploma or equivalent, and proficiency with Microsoft Office.