Banking as a Service (BaaS) Relationship Manager

Bangor Savings Bank; Bangor, Northern (ME, KY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Bangor Savings Bank is seeking a Banking as a Service (BaaS) Relationship Manager in Bangor, ME. This role focuses on managing Fintech partnerships, onboarding new clients, and delivering a high-quality service experience that drives satisfaction and long-term program success.

You will work with cross-functional teams, monitor client activity, ensure AML/KYC compliance, and identify opportunities to grow platform adoption while maintaining strong client relationships.

Qualifications

• Experience in client-facing roles managing Fintech or banking partnerships.
• Understanding of BaaS, FBO accounts, ACH/Wire origination.
• Strong communication and problem-solving abilities.
• Ability to analyze client activity and identify improvements.

Responsibilities

• Serve as the primary contact for assigned Fintech clients on the BaaS platform.
• Support onboarding and guide clients toward live status.
• Maintain strong relationships to support retention and renewals.
• Monitor activity and identify opportunities for platform improvements.
• Ensure compliance with KYC, AML, and regulatory requirements.

Skills

Relationship management

Communication skills

Problem solving

Organizational skills

Customer service

Technical aptitude

Business development

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

## Banking as a Service (BaaS) Relationship ManagerApplylocations: Bangor, MEtime type: Full timeposted on: Posted 2 Days Agojob requisition id: R4921The Banking as a Service (BaaS) Relationship Manager is responsible for managing and retaining Fintech programs while serving as the primary point of contact for assigned clients. This role focuses on building trusted relationships, supporting onboarding and ongoing program execution, and delivering a high-quality client experience that drives satisfaction, retention, and long-term program success. The Relationship Manager partners closely with the BaaS Relationship Manager Team Lead and cross-functional teams to deliver responsive service, support program growth, and contribute to onboarding new Fintech partnerships. This role independently manages day-to-day client interactions, proactively identifies client needs, and collaborates with internal stakeholders to resolve issues and enhance program performance. A working knowledge of BaaS products, payment processes, and Fintech operations is essential to ensure operational excellence and effectively support client offerings.**Job Responsibilities****Client Relationship Management*** Serve as the primary point of contact for assigned Fintech clients utilizing the BaaS platform.* Support onboarding of new Fintechs and guide them toward customer-facing and market-live status.* Build and maintain strong client relationships to support retention and contract renewals.* Monitor and analyze client activity to identify opportunities for platform improvements and increased adoption.**Compliance & Risk Management*** Ensure adherence to KYC, AML, transaction monitoring, and other risk parameters.* Manage the collection of required monthly reporting and escalate non-conformity as needed.* Monitor marketing and compliance activities using third-party resources.* Ensure compliance with all applicable federal, state, and local regulations.**Operational Excellence & Process Support*** Prepare and deliver reporting and/or presentation materials regarding the bank’s Fintech portfolio.* Track program performance metrics and identify opportunities for process improvement.* Collaborate with the BaaS Relationship Manager Team Lead and internal stakeholders to support growth initiatives.* Stay current with industry trends, regulations, and best practices.**Additional Duties*** Perform other responsibilities as assigned by BaaS Leadership.**Knowledge/Skills/Experience Requirements*** High school diploma or equivalent required; college degree preferred.* Proven experience as a Relationship Manager or similar client-facing role.* Understanding of BaaS, FBO account structures, card issuing platforms, ACH/Wire origination, and industry trends preferred.* Excellent communication, problem-solving, and organizational skills.* Strong business development and customer service skills.* Advanced computer literacy and technical aptitude.**Physical Demands/Conditions Requirements*** General office environment.* Moderate lifting (to 35 lbs.) required. Moderate reaching, walking, sitting and standing required.**Equipment Used*** General office equipment.External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.