Banking Core Technology Manager

Bangor Savings Bank; Bangor (ME); On-site; USD 91,000 - 128,000; Full time

Job summary

Bangor Savings Bank seeks an experienced Banking Core Technology Manager to lead IT teams responsible for the core banking systems and related automation initiatives. The role emphasizes advancing RPA and AI tools, vendor management, and risk controls within a collaborative banking environment.

The ideal candidate will have 7+ years in related IT and managerial roles, strong communication skills, and a track record of driving reliable technology operations and process improvements.

Qualifications

• Four-year college degree or equivalent work experience required.
• Seven+ years of related and relevant employment experience.
• Excellent interpersonal and verbal/written communication skills.
• Previous supervision/management experience required.
• Familiarity with Jack Henry Silverlake and IBM iSeries preferred.
• Strong documentation skills (MS Word, Excel, Visio).

Responsibilities

• Provide IT leadership for core banking systems and oversee RPA/AI initiatives.
• Manage and mentor IT personnel; oversee staffing and scheduling.
• Oversee vendor relationships and contract negotiations; ensure compliance with contracts.
• Ensure system reliability; monitor outages and implement fixes.
• Develop and maintain IT policies, procedures, and change control processes.
• Collaborate across IT and other bank departments to drive initiatives.

Skills

Leadership

Project management

Vendor management

Audit response

Disaster recovery

IT policy

Automation & AI

Team management

Education

Bachelor's degree or equivalent

Graduate degree preferred

Tools

Jack Henry Silverlake

IBM iSeries

Job description

Pay Range: $90,918 - $127,739 (Annually)

The Banking Core Technology Manager is expected to be adept at managing employees and teams who are charged with oversight of complex systems at the core of the bank’s operations. Bangor Savings Bank places high importance on its culture of employee engagement and development, and the Banking Core Technology Manager is an exemplar of the Bank’s culture and values, leading the assigned teams accordingly. The Banking Core Technology Manager will also play a key role in supporting current and emerging RPA and AI tools; technology projects; vendor management, including contract negotiation; execution of procedures and standards related to the complete lifecycle of the technologies assigned; and risk management.

Accountabilities

• Ensures that the team: Provides outstanding customer service, partnering with and supporting internal customers
• Keeps systems up to date
• Maintains proper maintenance contracts and procedures
• Insures the reliability of systems
• Monitors system and application alerts, responding as needed to resolve outages and issues
• Assists with the design, testing and implementation of new systems and applications
• Continues learning to stay current with new technology and applications
• Contributes by: Providing project management leadership for technical initiatives, as needed
• Supporting, fulfilling and responding to Audit requests and findings
• Maintaining and developing relevant vendor relationships
• Facilitating the day-to-day relationship with Jack Henry for core banking systems
• Leading and participating in the development of Bank IT policies, procedures and process
• Developing and maintaining Bank IT best practices in accordance with business needs and industry recommendations
• Provides IT leadership in Disaster Recovery/ Business Continuity exercises
• Establishes and maintains good working relationships
• Encouraging innovation and experimentation with automation
• Performing other duties as assigned

Human Resources

• Management of assigned personnel
• Support and mentor team members
• Manage and enhance employee morale
• Find and retain key employees
• Implement staffing and scheduling models to ensure adequate coverage to the bank.
• Making or recommending action for subordinates regarding employment, performance ratings, promotions, salary recommendations, transfers and terminations.
• Resolve or eliminate general personnel problems
• Coordinate activities with the other teams within IT, and with other departments across the Bank
• Ensure proper change control procedures are followed by employees
• Train and guide team to effectively use established IT processes and procedures in the course of their work
• Enhance processes and procedures to increase efficiency, reliability, and security

Compliance and Control

Assists in ensuring that the Bank complies with local, state and federal regulationsAdheres to applicable Bank policies, processes and proceduresOperates within the change control framework as it pertains to IT operations

Competencies

• Leadership – Motivate and encourage others; share information and ideas, create a cooperative and inclusive environment
• Manage for Results –take ownership of issues and pro-actively seeks resolution
• Adaptability/Flexibility – Adapt to and leads change, is open to new ideas, take on new challenges, handle pressure, and adjust plans to meet changing needs; manage a portfolio of short-, medium-, and long-term activities
• Initiative – Take independent action, operate as a pro-active self-starter, act on opportunities, practice self-development
• Integrity/Ethics – Deal with others in a straightforward, honest manner, is accountable for actions, maintain confidentiality, support company values, convey news good or bad
• Interpersonal Skills – Has good listening skills, clearly articulates ideas and objectives
• Vision/Values – Support company mission/values through daily actions and decisions, communicate the Bank’s vision, mission and values to others, incorporates vision when planning

Knowledge/Skills/Experience Requirements

Four-year college degree or equivalent work experience required; business and management experience and graduate degree preferred 7+ years of related and relevant employment experience Excellent interpersonal skills required Prior supervisory/management experience required Excellent verbal and written communication skills Excellent analytic abilities Strong documentation skills, to include proficiency with MS-Word, MS-Excel and MS-Visio Experience working successfully with third-parties in the course of troubleshooting or business-as-usual The desire and ability to maintain knowledge and skill currency within the fast-changing technological realm The ability to successfully lead team endeavors The ability to provide effective coaching, training and mentoring for other members of the Bank’s IT team Ability to work in a fast-paced and dynamic environment Familiarity with Jack Henry Silverlake and IBM iSeries is preferred

Physical Demands/Conditions

Requirements: General office environment Moderate lifting (to 35 lbs.) required. Moderate reaching, walking, sitting and standing required

Equipment Used

General office equipment

Benefits

• We offer internal and external training to assist our employees in realizing their career aspirations including internships, lateral training, management training, and tuition reimbursement.
• We also offer a unique set of benefits designed to support our employees in living their best life and achieving their goals.
• Our holistic health and wellness programs allows each employee to customize their approach to well-being.
• And our pay, rewards, recognition, and incentive programs ensure that they are well-compensated for a job well-done.

Company Culture

At Bangor Savings, we understand the importance of continuing to nurture an internal culture of excellence for each of our employees. We offer internal and external training to assist our employees in realizing their career aspirations including internships, lateral training, management training, and tuition reimbursement. We also offer a unique set of benefits designed to support our employees in living their best life and achieving their goals. Our holistic health and wellness programs allows each employee to customize their approach to well-being. And our pay, rewards, recognition, and incentive programs ensure that they are well-compensated for a job well-done. At Bangor Savings Bank, the work our employees do each and every day allows us to deliver on our promise to make a difference in the lives of people in New England in a way that really matters.

EEO Statement

Bangor Savings Bank provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, age, national origin or any other class protected under state or federal law and affirmatively seeks to advance the principals of equal employment opportunity.

In addition, the Bank is committed to providing equal employment opportunities to qualified persons with disability, veterans, and/or disabled veterans.

No question on this application is intended to secure information to be used for such discrimination, this application will be given every consideration, but its receipt does not imply that the applicant will be employed. This application will remain active for a period of 90 days. If, after such time, you still wish to be considered for employment, you must reapply.

Bangor Savings Bank does provide workers compensation coverage for employees injured on the job. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.