Banking Administrative Coordinator — Community & CRA

First Interstate Bank; Omaha (NE); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Generous PTO and holidays

Child Care Assistance Program

Exercise reimbursement program

Job summary

First Interstate Bank in Omaha, NE is seeking a Banking Administrative Assistant to provide comprehensive support to state leaders and CRA/C2C initiatives.

You will coordinate meetings, prepare documents, manage files, and help process invoices while maintaining compliance and budgets; strong MS Office skills and customer service are essential. This role requires 4–6 years of admin experience and a high school diploma (Bachelor's preferred).

Qualifications

• Exceptional interpersonal and customer service skills.
• Advanced proficiency in Microsoft Office Suite.
• Ability to prioritize, manage multiple projects, and meet deadlines.
• Knowledge of banking operations is preferred.

Responsibilities

• Serves as a point of contact for customers, providing professional and courteous service in person, by phone, and through electronic communication.
• Fosters a positive customer experience by maintaining a welcoming attitude and professional appearance.
• Performs administrative tasks including handling correspondence, processing mail, scanning documents, and supporting office operations.
• Assists with the preparation and organization of documents to support departmental and business activities.
• Coordinates meetings, conferences, presentations, and travel arrangements; generates and manages related documentation.
• Organizes and supports departmental functions and events as needed.
• Develops and maintains an efficient central filing system, ensuring records management and retention policy compliance.
• Manages office supply inventory, including ordering and restocking as necessary.
• Creates, edits, and enhances PowerPoint presentations to support internal and external communications.
• Processes invoices and ensures timely payment in accordance with company procedures.
• Collaborates with the state leader to develop and manage the Commitment to Community (C2C) plan and budget.
• Builds and maintains relationships with key stakeholders across markets to support community initiatives.
• Reviews, qualifies, and processes donations, grants, and sponsorships; ensures accurate tracking and timely distribution.
• Partners with Community Responsibility and Marketing teams to align C2C goals with budgetary and strategic objectives.
• Collects, analyzes, and maintains data related to C2C activities; prepares regular reports for internal stakeholders and regulatory agencies.
• Monitors PR and promotional spending to ensure proper coding of donations and sponsorships.
• Leads and manages CRA programs and initiatives, ensuring compliance with regulatory requirements.
• Develops state-level strategies and action plans to meet community development goals and track progress.
• Plans, coordinates, and executes community events, workshops, and activities that promote financial inclusion, homeownership, and community development; monitor and report CRA-related outcomes.
• Analyzes data related to lending activities and community development projects.
• Supports the Community Development Officer in conducting Community Needs Assessments and collaborates with market leaders to address identified needs.
• Works cross-functionally with Compliance, Community Responsibility, and Marketing to ensure CRA goals are achieved.

Skills

Interpersonal skills

Customer service

Organizational skills

Time management

Attention to detail

Verbal and written communication

Collaboration

MS Office proficiency

Banking operations knowledge (prefer)

Education

High School Diploma or GED

Bachelor's Degree in Business or related field

Tools

Microsoft Office

Job description

First Interstate Bank in Omaha, NE is seeking a Banking Administrative Assistant to provide comprehensive support to state leaders and CRA/C2C initiatives.

You will coordinate meetings, prepare documents, manage files, and help process invoices while maintaining compliance and budgets; strong MS Office skills and customer service are essential. This role requires 4–6 years of admin experience and a high school diploma (Bachelor's preferred).