Bank Teller Supervisor

International Executive Service Corps; South Dakota; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Bank Teller Supervisor to lead a team in delivering exceptional customer service. This role involves overseeing daily operations, ensuring compliance with banking policies, and managing teller training. The ideal candidate will be proactive, possess strong analytical and communication skills, and have a background in banking operations. Join a community-focused bank where your leadership can make a real difference in enhancing retail services and customer satisfaction. This is a fantastic opportunity to grow your career in a supportive environment that values initiative and teamwork.

Qualifications

• Excellent verbal, written, analytical, and mathematical skills required.
• Prior management experience and ability to meet deadlines essential.

Responsibilities

• Oversee daily operations and duties of all tellers.
• Manage customer questions and transactions effectively.
• Provide necessary training to new and existing tellers.

Skills

Verbal Communication

Written Communication

Analytical Skills

Mathematical Skills

Teamwork

Self-starting Attitude

Education

High School Diploma or equivalent

Tools

Jack Henry/Silverlake

Job description

Job Title: Bank Teller Supervisor

Location: Dakota Dunes, SD

Job Overview:

1^st Financial Bank USA(“1FBUSA”), a full-service community bank located in South Dakota is looking to hire a motivated head teller to help build upon the Bank’s retail services. The ideal candidate will have knowledge of bank retail operations, including account opening, transactions, cash services, wire services, banking processes, policies and procedures. A successful hire will be an individual who identifies as an initiative-taker with an exceptional attitude and demeanor and a drive to succeed. As the Head Teller for 1FBUSA, responsibilities will include ensuring exceptional customer service with each customer interaction, overseeing the daily operation of the teller line, and managing the team of tellers.

Essential Functions and Responsibilities:

1. Oversee the daily operations and duties of all tellers.
2. Open accounts for new and existing customers.
3. Perform routine balancing and reconciliations as required.
4. Maintain knowledge of deposit, loan and non-deposit services as well as bank policies and regulations.
5. Assist in audit requests.
6. Manage all lobby and telephone customer questions and transactions or refer them to another employee who can assist the customer.
7. Maintain and balance a Teller cash drawer as well as Vault cash daily.
8. Service and maintain ATM machines owned by the bank.
9. Examine Maintenance and Vault and Currency Transaction Reports for accuracy daily.
10. File and maintain record retention.
11. Send out Safe Deposit box notices and maintain a log to keep track of past dues.
12. Manage incoming and outgoing mail.

Supervisor Responsibilities:

1. Provide and ensure that new and existing tellers have necessary training.
2. Assign duties and work schedules for the tellers.
3. Supervise tellers to ensure procedures and policies are being followed.

Education and Qualifications:

1. High School Diploma or equivalent.
2. Must possess excellent verbal, written, strong analytical and mathematical skills.
3. Ability to work independently or as part of a team, and has a self-starting attitude.
4. Proficient in computer keyboard input.
5. Prior Management experience.
6. Ability to meet deadlines.
7. Ability to manage multiple projects and/or tasks across various departments.

Preferred:

1. Jack Henry/Silverlake knowledge.
2. Previous Teller experience.

1st Financial Bank USA is an equal opportunity and affirmative action employer.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

1st Financial Bank USA participates in E-Verify.

E-Verify Right to Work Poster (justice.gov)