Bank Teller: Service & Sales Champion

Renasant Bank; Pensacola (FL); Hybrid; USD 30,000 - 36,000; Full time

Job summary

Renasant Bank in Pensacola, FL is hiring a Teller who will process transactions, assist customers, and identify opportunities to refer sales. The role emphasizes accuracy, risk management, and a high level of customer service in every interaction.

Senior Tellers step in as back-up to Head Teller, lead by example, and support branch goals in service, sales, and operations. The position requires 1 year teller experience and strong cash handling abilities.

Qualifications

• 1 year teller experience and/or cash handling experience preferred.
• 6 months of customer service experience preferred.
• Ability to count cash and coin accurately in a fast-paced environment.
• Strong written and verbal communication skills.

Responsibilities

• Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc.
• Recognize/identify all customer needs, cues, and clues in every transaction and properly refer customers to the platform for an additional needs based conversation
• Execute the Renasant Bank service standards in every customer and teammate interaction
• Understand and listen for customer issues and concerns and either own the problem or refer to a branch teammate who can help address the concern
• Maintain service knowledge standards in conjunction with related regulations, policies, and procedures
• Execute daily operations including balancing, supplies ordering, balancing the ATM and vault, and performing branch capture procedures
• Protect the bank from unnecessary risk by following compliance, risk, and operational procedures
• Stay up-to-date and focused on all regulations, policies, and procedures related to Teller and other branch operations
• Assist the Head Teller on additional operational procedures as necessary, including quarterly branch assessments
• May assist with coaching and mentoring, and serve as a role model in all areas of operations, for all teller teammates
• Perform other related duties as assigned

Skills

Cash handling

Customer service

Communication skills

Mathematical ability

10-Key

Interpersonal skills

Travel for training

Education

High school diploma or equivalent

Job description

Renasant Bank in Pensacola, FL is hiring a Teller who will process transactions, assist customers, and identify opportunities to refer sales. The role emphasizes accuracy, risk management, and a high level of customer service in every interaction.

Senior Tellers step in as back-up to Head Teller, lead by example, and support branch goals in service, sales, and operations. The position requires 1 year teller experience and strong cash handling abilities.