Bank Teller & Personal Banking Advisor

Availa Bank; Ames (IA); Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plans

HSA option

Life insurance

401K & ESOP

Disability insurance

FSA & Dependent Care

Tuition assistance

Employee assistance program

Job summary

Availa Bank in Ames, IA is seeking a Universal Banker I (Bank Teller) to handle customer financial transactions with a focus on service quality. Responsibilities include advising on banking products, opening and servicing consumer accounts, and maintaining accurate records.

The role emphasizes building customer relationships, cross-selling and ensuring compliance with banking procedures while supporting branch goals. Regular hours include weekdays and occasional Saturday shifts.

Qualifications

• High school diploma or equivalent required.
• Customer service experience required.
• Accounting, banking, or sales experience encouraged.
• Proficient typing with speed and accuracy demanded.

Responsibilities

• Provide exceptional customer service through quality conversations and an efficient and accurate process of customer transactions.
• Build relationships with customers by identifying needs and offering solutions.
• Provide accurate information to customers based on product and service knowledge and understanding of the banking industry.
• Frequently communicate with customers and employees in person or by phone and exchange accurate information in these situations.
• Sell, open, and maintain banking products and services to new and existing customers. Cross-sell bank products during the regular transaction process.
• Proficient in customer account opening, maintenance, and closing accounts (including checking, savings, CDs, and safe deposit boxes).
• Process check orders; follow check cashing procedures; issue cashier’s checks; process wire transfers, perform online and mobile banking maintenance; process stop payments and debit card disputes.
• Handle financial transactions efficiently and effectively with all customers (including, but not limited to, deposits, withdrawals, advances, loan payments, and merchant transactions).
• Maintain a balanced cash drawer.
• Perform ATM/ITM duties in applicable markets.
• Meet or exceed all established branch goals and contribute to branch deposit growth.

Skills

Customer service

Typing speed

Math skills

Communication

Time management

Organization

Multi-tasking

Regulatory knowledge

Flexible hours

Education

High school diploma or equivalent

Job description

Availa Bank in Ames, IA is seeking a Universal Banker I (Bank Teller) to handle customer financial transactions with a focus on service quality. Responsibilities include advising on banking products, opening and servicing consumer accounts, and maintaining accurate records.

The role emphasizes building customer relationships, cross-selling and ensuring compliance with banking procedures while supporting branch goals. Regular hours include weekdays and occasional Saturday shifts.