Bank Teller — Elevate Customer Experience & Loyalty

PNC; Evergreen (CO); On-site; USD 33,000 - 55,000; Full time

Job summary

PNC is seeking a Teller for its retail organization to be based in Evergreen, CO. This in-office role focuses on delivering a unique customer experience, educating customers on banking options, and identifying opportunities to refer to branch staff.

Base salary ranges from $33,000 to $55,000, with incentive eligibility based on performance. The description emphasizes customer focus, risk management, and adherence to policies while maintaining branch operations.

Qualifications

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
• Preferred Skills include Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
• Competencies include Accuracy and Attention to Detail, Addressing Customer Needs, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs.
• Education indicates No Degree; Certifications/Licenses: No Required Certification(s); Licenses: No Required License(s).

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities with customers and makes appropriate referrals to branch staff.
• Performs lobby engagement to connect with customers and position PNC products.
• Applies product and procedural knowledge to solve customer's problems.
• Ensures teller and branch operations are completed efficiently and accurately.

Education

No Degree

Job description

PNC is seeking a Teller for its retail organization to be based in Evergreen, CO. This in-office role focuses on delivering a unique customer experience, educating customers on banking options, and identifying opportunities to refer to branch staff.

Base salary ranges from $33,000 to $55,000, with incentive eligibility based on performance. The description emphasizes customer focus, risk management, and adherence to policies while maintaining branch operations.