Bank Teller & Customer Success Advocate

First Merchants Brand; Floyds Knobs (IN); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401k

Vacation/Sick Time

Paid Holidays

Tuition Reimbursement

Additional Benefits

Job summary

First Merchants Bank is seeking a Service Associate (Teller) to join our team, focusing on high quality customer service by accurately completing bank transactions and recommending products to meet customers' financial needs.

This role supports sales goals in a busy banking center, balances cash and daily transactions, ensures compliance, opens/closes the banking center, and participates in meetings and coaching to drive performance.

Qualifications

• High School Diploma or Equivalent.
• 3 months of sales, cash handling, or related experience.

Responsibilities

• Respond to customer requests for banking transactions.
• Answer customer inquiries and problems with solutions for current needs.
• Continually build customer loyalty and advocates.
• Balance cash, daily transactions, vault and ATM.
• Understand and ensure compliance, regulations and reporting.
• Follow information security policy and verification procedures to protect customer privacy.
• Assist with opening and/or closing banking center.
• Sell bank products, make customer referrals and other activities to support goals.
• Know about all bank products.
• Participate in daily/weekly meetings and coaching sessions.

Job description

First Merchants Bank is seeking a Service Associate (Teller) to join our team, focusing on high quality customer service by accurately completing bank transactions and recommending products to meet customers' financial needs.

This role supports sales goals in a busy banking center, balances cash and daily transactions, ensures compliance, opens/closes the banking center, and participates in meetings and coaching to drive performance.