Bank Teller/Customer Service Representative

First National Bank (Ft Pierre); Rapid City (SD); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Paid Vacation, Sick, and Holiday time

Job summary

First National Bank (Ft Pierre) in Rapid City, SD is seeking a Bank Teller/Customer Service Representative to become the frontline of the branch. You will handle cash transactions, assist customers, and promote bank products in a busy, in-office environment.

The role emphasizes accuracy, strong communication, and a focus on service and revenue growth, with daily interaction with diverse clients. This position requires a high level of integrity and compliance with policies.

Qualifications

• High school diploma or higher required or equivalent.
• Experience handling cash transactions and working with banking systems.
• Strong communication and time management skills.

Responsibilities

• Conduct dozens of routine banking transactions accurately within guidelines.
• Assess customer needs and recommend banking products and services.
• Make sales referrals and cross-sell products and services.
• Build trust and customer loyalty through helpful service.
• Ensure compliance with regulatory requirements.
• Manage risk and detect potential fraudulent activity.
• Resolve customer issues and provide relevant information.
• Perform other duties as assigned.

Skills

Cash handling

Customer service

Communication

Time management

Attention to detail

Education

High School diploma or greater

Job description

Bank Teller/Customer Service Representative

Job Category: Branch Delivery

Requisition Number: BANKT002134

• Full-Time
• On-site

Locations

Showing 1 location

Rapid City, SD 57701, USA

Description

Who we are

We are a family-owned bank committed to providing exceptional service and innovative banking solutions while making a difference in the communities we serve. We take great pride in the relationships we build and the lives we impact. We offer the strength of a big bank combined with local decision-making and hometown involvement, setting our community bank apart from the rest.

Our mission

Our mission is to support the financial goals of individuals and businesses in the communities we call home by offering every person a better banking experience.

Our values

• Passion: We have an unrelenting drive to be great. Quality service is our #1 priority.
• Commitment: We do not shy away from accountability. We together as a team and embrace the spirit of service.
• Leadership: We are competitive leaders in our markets and a go-to source for finance and lending.
• Community: We’re proud to support each other and our local communities. We win when our customers win.

The Bank Teller processes transactions accurately and efficiently in accordance with established policies and procedures. The successful candidate will be the “frontline” of our bank and will play a fundamental role in achieving our customer satisfaction and revenue growth objectives. You must be comfortable making dozens of transactions daily, communicating with different types of clients and selling the bank’s products/services.

Position will be in Rapid City, SD. It is an in-office role.

What you will do

• Conduct dozens of bank’s routine transactions within time limits and established guidelines (cash checks, accept deposits and loan payments, process withdrawals etc.)
• Assess customer needs and introduce new products and services (credit cards, saving bonds etc.)
• Make sales referrals, suggest alternate channels and cross-sell products and services
• Go the “extra mile” to build trust relationships, customer loyalty and satisfaction
• Comply with regulatory requirements
• Manage risk in every transaction and detect fraudulent transactions to prevent losses
• Resolve customers’ issues and provide relevant information
• Performs other duties as assigned.

What you will need

• High School diploma or greater required.
• Experience handling cash transactions and working with systems
• Strong communication and time management skills
• Customer satisfaction-oriented
• Attention to detail and mathematical skills

What we offer

• Health Insurance
• Vision Insurance
• Paid Vacation, Sick, and Holiday time
• And more!

Candidate must pass a pre-employment screening including credit history and criminal record check.

Candidates should only apply to jobs posted on reputable sources. These include (but are not limited to) our Company Website, Indeed, Glassdoor, LinkedIn, etc.

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.