Teller

First Interstate Bank; Rapid City (SD); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Generous PTO and holidays

Child Care Assistance Program

Exercise reimbursement

Job summary

First Interstate Bank in Rapid City, SD East branch is seeking a Teller to handle daily teller transactions in lobby and drive-up locations while delivering outstanding client service and building client relationships.

The role includes processing deposits/payments, assisting with cross-sell opportunities, and maintaining accuracy with cash handling. Training and growth opportunities are part of the bank’s commitment to employee development.

Qualifications

• High School Diploma or GED required.
• Experience in a cash handling role preferred.
• Ability to handle confidential and sensitive information with discretion.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and attention to detail.

Responsibilities

• Process deposits and loan payments, cash checks, and process savings withdrawals.
• Record night and mail deposits and redeem savings bonds.
• Answer client questions in person and by phone.
• Identify cross-sell/referral opportunities and direct clients to a banker.
• Record activities and referrals using 360View and process consumer credit card applications.
• Perform duties such as closing accounts, ordering checks, foreign currency exchanges, and safe-deposit box procedures.

Skills

Mathematical aptitude

Communication skills

Interpersonal skills

Discretion

Attention to detail

Education

High School Diploma or GED

Job description

What’s Important to You

We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependent(s).
• Exercise reimbursement program for employees.

The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

This position is located at our Rapid City, SD East branch.

SUMMARY

The Teller will be responsible for daily teller transactions in both the lobby and drive-up locations of the branch. This position is also responsible for the delivery of outstanding client service and for developing and maintaining client relationships by recognizing referral opportunities for additional products and other lines of business.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides client account services by processing deposits and loan payments, cashing checks, processing savings withdrawals, recording night and mail deposits, selling cashier’s checks, and redeeming savings bonds.

Answers clients’ questions in person and over the telephone.

Processes additional transactions as needed, including preparing currency transaction reports.

Identifies basic cross-sell and referral opportunities by answering inquiries, informing clients of new services and product promotions, determining client needs, and directing clients to a banker.

Utilizes 360View to record activities, incidents, and referrals to business partners and other lines of business.

Processes consumer credit card applications.

Completes special client requests such as closing accounts, ordering checks, exchanging foreign currency, providing special statements or copies, completing referrals, and performing safe-deposit box procedures.

Reconciles cash drawer by verifying cash transactions, counting and packaging currency and coin, submitting excess cash and mutilated currency to the vault custodian, and maintaining appropriate cash supplies.

Complies with bank operations and security procedures, including participating in dual-control functions, maintaining client traffic surveys, auditing other teller currency, and assisting in certification of proof.

Maintains client confidence and protects bank operations by keeping information confidential and cautioning others regarding potential breaches.

Enhances job knowledge by attending training sessions.

Contributes to client service and bank success by welcoming new or different requests and supporting team members to accomplish results.

Demonstrates basic product knowledge and proficiency with client-facing systems.

Completes work accurately with minimal errors.

Participates in volunteer activities.

Performs other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS AND ABILITIES

Ability to handle confidential and sensitive information with discretion.

Strong mathematical aptitude.

Excellent written and verbal communication skills.

Strong interpersonal skills.

Exceptional attention to detail.

EDUCATION AND/OR EXPERIENCE

High School Diploma or General Education Degree (GED) required.

Experience in a cash handling role preferred.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently

Handling - Frequently

Hearing - Frequently

Lifting - Occasionally (up to 25 lbs)

Sitting - Occasionally

Standing - Frequently

Talking - Frequently

Walking - Occasionally

Noise Level - Moderate

Typical Work Hours - Vary based on scheduling and business need

Regular and Predictable Attendance - Required

Travel - as needed

Equal Opportunity Employment

First Interstate Bank is an equal opportunity employer committed to a diverse workforce and a barrier‑free employment process. Employment is based solely on an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition or any other characteristics protected by law. We are committed to a barrier‑free employment process; nothing f or?

In order to ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, and Title I of the Americans with Disabilities Act of 1990, as amended, individuals that require accommodation in the job application process for a posted position may contact us Monday through Friday, 8 am to 5 pm MST at [e-mail].

All applicants must pass pre‑employment screenings including a background check. First Interstate BancSystem participates in E‑Verify which will require new employees to verify their identity and employment eligibility through the internet‑based system operated by the Social Security Administration (SSA) and the Department of Homeland Security (DHS).

E‑Verify Notice English or Spanish Right to Work Notice English or Spanish