Bank Teller & CSR Specialist

Arthur State Bank; Columbia, Northern (SC, KY); Hybrid; USD 28,000 - 38,000; Full time

Job summary

Arthur State Bank in Columbia, SC seeks a friendly Teller/Customer Service Representative to perform teller and account service duties in a branch setting. You will handle deposits, cash checks, open new accounts, issue debit cards, and cross-sell banking services while ensuring accuracy and compliance.

Ideal candidates have a high school diploma and at least two years' experience in teller or retail banking, with training completion preferred.

Qualifications

• High school diploma or equivalent required.
• Two years of teller, retail banking, or related financial institution customer service experience preferred.
• Successful completion of internal Teller/CSR training program.
• Working knowledge of core banking systems (Silverlake or similar platform preferred).
• Strong attention to detail and accuracy in cash handling.
• Professional verbal and written communication skills.
• Ability to build rapport and identify customer needs.

Responsibilities

• Represents the bank to the customer in a courteous, professional manner, and provides prompt, efficient and accurate service.
• May open new accounts, prepare paperwork, and upload information.
• Order checks, as necessary.
• Prepare debit cards.
• Actively cross-sell the bank’s services in a professional manner.
• Answer questions and solve problems for customers and branch staff concerning all services provided by the bank by listening to problems, collecting data, securing answers, and reporting results to the inquiring party.
• Has various duties such as safe deposit box entry or inventories, redemption of bonds, telephone transfers, etc.
• May, at times, handle customer service functions for other departments (i.e., resetting electronic banking passwords).
• Complies with AML/CFT (BSA) including CIP, CDD, EDD, CTR and SAR, as well as numerous other bank policies, procedures, rules and regulations.
• Performs other duties as specifically assigned by immediate supervisor.
• Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, examines checks for endorsement and negotiability, and separates and/or scans work to be sent to processing.
• Cashes checks and pays money from checking and savings accounts upon verification of signatures and customer account balances.
• Inspects all checks, bonds, money orders, cashier’s checks, and so forth to determine negotiability.
• Ensures that proper holds are placed on items, as necessary.
• Handles transactions such as processing Visa/MasterCard transactions and issuing cashiers checks or money orders.
• Cross-sells bank services, explaining various types of accounts and certificates.
• Receives payments on consumer and mortgage loans and ensures that these payments are applied to the proper accounts.
• Balances teller window and verifies teller cash through Silverlake Teller, our in-house teller system, at the end of the day.
• May at times assist with balancing branch activities and performing branch end-of-day.
• Complies with AML/CFT (BSA) including CIP, CDD, EDD, CTR and SAR, Sanctions Risk Monitoring Program (OFAC) & Reg CC Policies & Procedures, as well as numerous other bank policies, procedures, rules and regulations.
• Performs other related duties as specifically assigned by immediate supervisor or other management personnel.

Skills

Customer service

Cross-selling

Attention to detail

Verbal & written communication

Multitasking

Integrity & compliance

Education

High school diploma or equivalent

Internal Teller/CSR training program

Tools

Silverlake

Job description

Arthur State Bank in Columbia, SC seeks a friendly Teller/Customer Service Representative to perform teller and account service duties in a branch setting. You will handle deposits, cash checks, open new accounts, issue debit cards, and cross-sell banking services while ensuring accuracy and compliance.

Ideal candidates have a high school diploma and at least two years' experience in teller or retail banking, with training completion preferred.