Bank Service Associate: Customer Solutions & Referrals

First-Merchants-Bank; Merrillville (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401k

HSA/FSAs

Paid Holidays

Vacation/Sick Time

Tuition Reimbursement

Additional Benefits

Job summary

First Merchants in Merrillville, IN is seeking a Customer Service/Banking Center Associate to respond to customer requests for banking transactions and deliver solutions that meet customers' needs, while representing our community-focused bank with professionalism.

You will balance cash and daily transactions, vault and ATM responsibilities, and ensure compliance with banking regulations while protecting customer privacy.

Qualifications

• High School Diploma or Equivalent.
• 3 months of sales, cash handling, or related experience.

Responsibilities

• Respond to customer requests for banking transactions.
• Answer inquiries with solutions meeting current needs.
• Balance cash, daily transactions, vault and ATM.
• Ensure compliance and reporting and protect customer privacy.
• Assist with opening and/or closing the banking center.
• Sell bank products and make customer referrals to support goals.
• Participate in daily/weekly meetings and coaching sessions.

Skills

Customer service

Sales ability

Cash handling

Education

High School Diploma or Equivalent

Job description

First Merchants in Merrillville, IN is seeking a Customer Service/Banking Center Associate to respond to customer requests for banking transactions and deliver solutions that meet customers' needs, while representing our community-focused bank with professionalism.

You will balance cash and daily transactions, vault and ATM responsibilities, and ensure compliance with banking regulations while protecting customer privacy.