Bank Fraud Investigator

The Washington Trust Company; Westerly (RI); Hybride; USD 65 000 - 75 000; Plein temps

Avantages offerts par ce poste

Hybrid on-site/remote work

Résumé du poste

The Washington Trust Company in Westerly, RI is seeking an experienced Bank Fraud Investigator to join our Security team. You will manage fraud alerts, handle referrals, and conduct investigations using Verafin, with interaction with law enforcement as needed.

This role offers a hybrid on-site/remote schedule, with responsibilities including SAR filing, case management, and collaboration with operations and risk teams.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• Certified Fraud Examiner (CFE) and Certified Financial Crime Investigator (CFCI) certifications preferred.
• 5 years of experience in fraud investigations, bank security, and bank loss prevention or related work.
• Strong knowledge of bank products/services and excellent communication skills.

Responsabilités

• Review and disposition fraud alerts in Verafin.
• Dispostion fraud alerts related to online banking, mobile/ATM deposits, elder financial exploitation.
• Intake referrals for fraudulent activity across consumer, online, business and wealth management clients.
• Manage fraud cases: enter in Verafin, file SARs, request information from law enforcement.
• Prepare and file referrals and criminal complaints for complex fraud cases.
• Interacting with customers, bank staff, and law enforcement on fraud matters.
• Review surveillance video during investigations and participate in related activities.
• Represent the Bank in fraud associations and contribute to training and awareness materials.

Connaissances

Fraud investigations

Bank security

Bank loss prevention

Communication skills

Multitasking

Analytical thinking

Formation

Bachelor's degree or equivalent

Certified Fraud Examiner (CFE)

Certified Financial Crime Investigator (CFCI)

Outils

Verafin

Description du poste

Washington Trust is seeking an experienced Bank Fraud Investigator to join our Security team located in Westerly, RI. This position will be responsible for managing fraud alerts and internal and external fraud case referrals from various sources, as well as daily review and disposition of fraud alerts utilizing Verafin. This position includes independent case management responsibilities, including regular interaction with law enforcement, and preparation and filing of criminal complaints and referrals.

This position supports a hybrid on-site/remote work schedule.

PRIMARY RESPONSIBILITIES

• Review and disposition fraud alerts in Verafin
• Review, respond and disposition fraud alerts related to online banking activity, mobile/ATM deposits, elder financial exploitation
• Intake branch and business line referrals for fraudulent situations involving consumer, online banking, business and wealth management customers
• Fraud case management, including case entry to Verafin, filing of Suspicious Activity Reports (SARs) and photo requests from law enforcement
• Production and filing of referrals and criminal complaints for complex fraud cases
• Customer contact/conversations regarding fraud situations and interaction with peer bank and law enforcement contacts
• Review surveillance video in the course of investigations
• Represent the Bank in professional fraud associations
• Development and presentation of internal fraud training
• Development and presentation of external facing fraud awareness material
• Work with Marketing to create and execute strategies for fraud awareness material

SECONDARY RESPONSIBILITIES

• Represent Corporate Security in risk assessment activities to support front line functions related to new initiatives and changes to existing processes
• Work with Operations, Risk Management, Technology, Information Security, Compliance and Financial Administration to define processes and policies to support products and services
• Robbery response (surveillance review, physically respond to branch location, communication with internal and external stakeholders)
• Production of metrics for fraud alert and case management activities.
• Develop and maintain internal policies and procedures for fraud alert and case management activities
• Participate and provide information for Audit and examination responses as required
• For vendors under management, complete internal vendor management and information security requirements including, but not limited to, user access policies, technology risk assessments and application-level security validation
• Assist with Corporate Security special projects
• Will perform any task requested by a supervisor, as it relates to the Bank or its function

REQUIREMENTS/QUALIFICATIONS

• Bachelor’s Degree or equivalent work experience required.
• Certified Fraud Examiner (CFE) and Certified Financial Crime Investigator (CFCI) certifications preferred.
• 5 years of experience in fraud investigations, bank security, and bank loss prevention or other related experience.
• Previous experience with and/or thorough knowledge of bank products and services
• Strong technical skills, and the ability to navigate specialized fraud detection software and bank systems including core systems and check research.
• Strong written and verbal communication skills required.
• Must possess strong independent management, organizational, technical, analytical and problem-solving skills, with the ability to multitask and adjust priorities

Compensation

• A good‑faith, reasonable estimate of the base salary range for this role is $65,000–$75,000, and the actual offer will depend on factors such as experience, skills, training, certifications, and education.
• This base salary reflects one component of our competitive compensation package.
• This position may be eligible for an annual bonus and includes a comprehensive benefits package.