Bakery Shift Supervisor — Lead, Serve, Mentor

Jimmy Jazz; Chicago (IL); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Employer-funded Healthcare Reimburs. A

Commuter Benefits

Bike-Share Reimbursement

Employee Assistance Program

14 Weeks Fully Paid Parental Leave

Two Weeks of Paid Time Off

401K with 3.5% Company Match

Job summary

Levain Bakery in Chicago is hiring for a leadership-driven Customer Service & Operations role. You will supervise shifts, mentor teammates, and uphold Levain's standards in service and cleanliness.

The position offers $21.25–$24.25 per hour plus tips and up to 15% quarterly bonus potential, plus healthcare and other benefits. Open availability required; DOH certifications and Toast POS experience preferred.

Qualifications

• Minimum 2 years of food service, QSR, or retail experience.
• 1-2 years supervisory experience preferred (depending on location).
• Read and communicate in English, both verbally and in writing.
• Must have valid DOH Certification & additional regional required food handlers’ certifications.
• Utilize basic computer skills (Email, Microsoft Office).

Responsibilities

• Lead with curiosity and compassion by showing care for co-workers and build meaningful connections.
• Set the tone for each shift with a positive, can-do attitude.
• Supervise team members and support them when challenges arise, fostering a respectful, goal-oriented culture.
• Provide feedback and coaching to identify areas of improvement.
• Collaborate to improve product knowledge and customer service skills.
• Greet customers with a warm and welcoming demeanor.
• Ensure high-quality service reflecting Levain’s brand standards.
• Foster lasting relationships with customers and community.
• Resolve customer issues promptly and calmly.
• Oversee shifts to ensure tasks are completed and DOH standards met.
• Open/close the store as designated keyholder.
• Oversee cash handling and bank deposits daily.
• Maintain cleanliness and high standards in-store and back areas.
• Know the Toast POS system.
• Manage in-store and 3PD delivery orders.
• Manage weekly inventory and restocking.
• Delegate duties to the team.

Skills

Customer service

Communication

Teamwork

Calm under pressure

Attention to detail

Tools

Toast POS

Job description

Levain Bakery in Chicago is hiring for a leadership-driven Customer Service & Operations role. You will supervise shifts, mentor teammates, and uphold Levain's standards in service and cleanliness.

The position offers $21.25–$24.25 per hour plus tips and up to 15% quarterly bonus potential, plus healthcare and other benefits. Open availability required; DOH certifications and Toast POS experience preferred.