Bakery Sales Associate at Asali

Asali-Desserts-and-Cafe; MacGregor Park (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Asali-Desserts-and-Cafe in North Carolina is seeking a friendly Bakery Sales Associate to join our team. You will assist guests with bakery purchases, take custom cake orders, prepare beverages, and maintain a clean, welcoming café environment.

You will greet guests, recommend cakes and desserts, process POS sales, relay order details to the bakery, restock displays, and support daily store operations while delivering warm hospitality in a fast-paced setting.

Qualifications

• Previous retail, bakery, café, restaurant, or customer service experience preferred.
• Outstanding customer service and interpersonal skills.
• Excellent verbal communication and phone etiquette.
• Comfortable using a POS system and handling cash and credit card transactions.
• Strong organizational skills with excellent attention to detail.
• Ability to multitask and remain calm during busy periods.
• Dependable, punctual, and professional.
• Ability to work both independently and as part of a team.
• Willingness to learn about Asali's products and provide knowledgeable recommendations.

Responsibilities

• Greet guests and provide knowledgeable recommendations on cakes, pastries, desserts, beverages, and seasonal offerings.
• Process customer purchases accurately using the POS system.
• Take cake and dessert orders, recording flavors, sizes, inscriptions, pickup dates, and special requests; relay details to bakery staff.
• Promote featured products and add-on sales.
• Open/close bakery and maintain a clean front-of-house and dining area.

Skills

Customer service

Verbal communication

Cash handling

Attention to detail

Multitasking

Teamwork

Punctuality

Learning about products

Tools

POS system

Job description

Bakery Sales Associate (Full-Time or Part-Time)

Position Summary

Asali is seeking a friendly, dependable, and customer-focused Bakery Sales Associate to join our team. This role is responsible for providing exceptional customer service while assisting guests with bakery purchases, taking custom cake orders, preparing beverages, and maintaining a clean, welcoming café environment. The ideal candidate enjoys working with people, has strong attention to detail, and thrives in a fast-paced setting.

Essential Responsibilities

Customer Service

• Greet every guest with a warm, friendly, and professional attitude.
• Provide knowledgeable recommendations on cakes, pastries, desserts, beverages, and seasonal offerings.
• Deliver an exceptional guest experience that reflects Asali's commitment to hospitality.
• Resolve customer questions or concerns professionally and involve management when necessary.

Sales & Order Management

• Process customer purchases accurately using the point-of-sale (POS) system.
• Answer phone calls and assist customers with bakery and café inquiries.
• Take cake and dessert orders, accurately recording flavors, sizes, colors, inscriptions, pickup dates, and special requests.
• Communicate order details clearly with the bakery production team.
• Promote featured products, seasonal items, and add-on sales.

Café & Product Presentation

• Prepare tea, and other beverages according to company standards (training provided if needed).
• Package baked goods, cakes, and desserts carefully for customer pickup.
• Restock display cases, beverage stations, packaging supplies, and retail merchandise throughout the day.
• Rotate products using proper freshness and food safety procedures.
• Maintain attractive, fully stocked bakery displays.

Store Operations

• Open or close the bakery as assigned.
• Maintain a clean, organized front-of-house, dining area, and workstations.
• Wash dishes, utensils, beverage equipment, and food-contact surfaces.
• Assist with stocking, inventory counts, receiving deliveries, and light food preparation as needed.
• Follow all food safety, sanitation, and company operating procedures.

Required Skills & Qualifications

• Previous retail, bakery, café, restaurant, or customer service experience preferred.
• Outstanding customer service and interpersonal skills.
• Excellent verbal communication and phone etiquette.
• Comfortable using a POS system and handling cash and credit card transactions.
• Strong organizational skills with excellent attention to detail.
• Ability to multitask and remain calm during busy periods.
• Dependable, punctual, and professional.
• Ability to work both independently and as part of a team.
• Willingness to learn about Asali's products and provide knowledgeable recommendations.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 30 pounds.
• Ability to bend, reach, stoop, and perform repetitive tasks.
• Comfortable working in a fast-paced bakery and café environment.

Work Schedule

• Full-Time or Part-Time Available
• Monday through Friday
• Shifts scheduled between 7:30 AM and 4:00 PM
• No evenings, weekends, or major holidays unless otherwise communicated for special events.