Bakery Retail Associate / PT

SusieCakes Bakery; San Antonio (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Flexible schedule

Birthday month PTO with cake

Employee discounts

Job summary

SusieCakes is hiring a Guest Service Associate in San Antonio to greet guests, deliver premium service, and help with daily bakery operations. You will assist customers in selecting desserts and handle transactions with care.

Join a friendly, fast-paced team that values hospitality and community. Flexible shifts, team support, and opportunities to learn our signature Celebration offerings are available.

Qualifications

• Excellent guest service and a friendly demeanor.
• Ability to multitask in a busy bakery environment.
• Experience handling transactions and cash accuracy.

Responsibilities

• Greet, welcome, and connect with guests as they enter the bakery.
• Deliver premium guest service following steps of service.
• Take and fulfill guest orders with accuracy and care.
• Assist culinary team and maintain clean, organized service area.
• Answer questions about daily offerings and pricing.
• Help manage shifts to open/close the bakery as scheduled.

Skills

Guest service

Communication

POS & cash handling

Team player

Job description

At SusieCakes, we make old-fashioned, sentimental dessert favorites – just like you may remember from your childhood! Our bakeries are filled with the delicious tastes and sweet smells of cakes, cupcakes, cookies, pies, and bars- all baked from scratch, on-site daily, using the freshest and finest ingredients. Our signature Celebration Cake is a birthday staple on tens of thousands of tables. Our bakeries mix the nostalgia of the past with the warmth and feel of a modern, neighborhood bakery. “Connecting through Celebration” is our purpose and what we strive for every day with our team members, our guests and our community.

Our bakeries are lively and bustling with genuinely friendly people who have the “hospitality gene.” They understand the importance of what they do every day and are empowered to make days better. Their connections to our guests and to each other are what separates SusieCakes from other bakeries.

BENEFITS & PERKS

• Flexible work schedule
• Free non-slip shoes (annually!)
• Birthday month PTO with complimentary cake
• Company holidays off (Thanksgiving, December 25th-27th, and New Year’s Day)
• Medical, dental, vision insurance
• Vacation, 401k, FSA
• Pet rescue reimbursement and pet insurance
• Flexible return to work schedule for maternity leave
• Generous discounts to all our delicious desserts!

Greet, welcome, and connect with guests. Maintain service quality standards by delivering premium guest service and treating each guest as a VIP. Anticipate guest needs and provide tailored suggestions. Handle all guest transactions in an efficient, professional and competent manner. Perform guest service tasks and other duties as instructed by Manager-on-Duty (MOD) or General Manager. Deliver product on an as needed basis.

RESPONSIBILITIES

• Maintain positive guest and team relations by living company values
• Deliver premium guest service according to steps of service and standard operating procedures
• Take and hand out guest orders with attention to detail and accuracy
• Delivering product on an ongoing basis and according to business needs.
• Answer questions about daily/custom offerings and pricing with confidence
• Identify and recover guests who are dissatisfied with service and/or product
• Perform shifts as scheduled to open and close the bakery
• Perform dishwasher duties as needed
• Assist culinary team as needed