Bakery Retail Associate

SusieCakes Bakery; Oklahoma City (OK); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible schedule

Free shoes

Birthday month PTO

Company holidays off

Medical insurance

Dental insurance

Vision insurance

Paid vacation

401k

Flexible FSA

Pet rescue reimbursement

Pet insurance

Maternity leave

Dessert discounts

Job summary

SusieCakes Bakery is looking for team members who greet and welcome guests with warmth, help with orders, and ensure every visitor enjoys premium service in a bustling bakery environment. You will support daily operations, handle transactions, and contribute to a friendly, memorable experience for every guest.

Join a community-focused bakery where teamwork, reliable shifts, and a love of desserts drive daily success.

Qualifications

• Greet and engage guests professionally
• Provide friendly, efficient service
• Assist customers with ordering and pricing

Responsibilities

• Maintain positive guest and team relations by living company values
• Deliver premium guest service according to steps of service and SOPs
• Take and hand out guest orders with attention to detail and accuracy
• Delivering product on an ongoing basis per business needs
• Answer questions about daily offerings and pricing
• Identify and recover guests who are dissatisfied with service
• Perform shifts to open and close the bakery
• Perform dishwasher duties as needed
• Assist culinary team as needed

Skills

Guest service

Cash handling

Communication

Hospitality

Job description

At SusieCakes, we make old-fashioned, sentimental dessert favorites – just like you may remember from your childhood! Our bakeries are filled with the delicious tastes and sweet smells of cakes, cupcakes, cookies, pies, and bars- all baked from scratch, on-site daily, using the freshest and finest ingredients. Our signature Celebration Cake is a birthday staple on tens of thousands of tables. Our bakeries mix the nostalgia of the past with the warmth and feel of a modern, neighborhood bakery. “Connecting through Celebration” is our purpose and what we strive for every day with our team members, our guests and our community.

Our bakeries are lively and bustling with genuinely friendly people who have the “hospitality gene.” They understand the importance of what they do every day and are empowered to make days better. Their connections to our guests and to each other are what separates SusieCakes from other bakeries.

BENEFITS & PERKS

• Flexible work schedule
• Free non-slip shoes (annually!)
• Birthday month PTO with complimentary cake
• Company holidays off (Thanksgiving, December 25th-27th, and New Year’s Day)
• Medical, dental, vision insurance
• Vacation, 401k, FSA
• Pet rescue reimbursement and pet insurance
• Flexible return to work schedule for maternity leave
• Generous discounts to all our delicious desserts!

Greet, welcome, and connect with guests. Maintain service quality standards by delivering premium guest service and treating each guest as a VIP. Anticipate guest needs and provide tailored suggestions. Handle all guest transactions in an efficient, professional and competent manner. Perform guest service tasks and other duties as instructed by Manager-on-Duty (MOD) or General Manager. Deliver product on an as needed basis.

RESPONSIBILITIES

• Maintain positive guest and team relations by living company values
• Deliver premium guest service according to steps of service and standard operating procedures
• Take and hand out guest orders with attention to detail and accuracy
• Delivering product on an ongoing basis and according to business needs.
• Answer questions about daily/custom offerings and pricing with confidence
• Identify and recover guests who are dissatisfied with service and/or product
• Perform shifts as scheduled to open and close the bakery
• Perform dishwasher duties as needed
• Assist culinary team as needed