Bakery Retail Associate

SusieCakes Bakery; Pasadena (CA); On-site; USD 18,000 - 28,000; Full time

Benefits offered by this job

Flexible work schedule

Birthday month PTO with complimentary

Medical, dental, vision insurance

Vacation, 401k, FSA

Discounts on desserts

Job summary

SusieCakes Bakery is seeking a friendly Guest Service Associate to greet guests, take orders, and ensure a premium experience at our Pasadena bakery. You will work with the culinary team to deliver products and address guest questions about offerings and pricing.

The role requires strong communication, attention to detail, and the ability to work weekends/holidays. A high school diploma is required, and the team enjoys flexible hours and generous dessert discounts.

Qualifications

• One year of experience in a customer service environment preferred.
• Excellent verbal and written communication skills.
• Must be able to safely utilize all bakery equipment.
• Ability to work in multiple regional locations and cross-functional roles (front-of-house & back-of-house).
• Adapt to a flexible schedule including weekends and holidays.

Responsibilities

• Greet, welcome, and connect with guests while delivering premium guest service.
• Take and hand out guest orders with accuracy and attention to detail.
• Deliver product on an ongoing basis according to business needs; handle guest questions on offerings and pricing.
• Identify and recover guests who are dissatisfied with service or product; escalate as needed.
• Perform shifts to open and close the bakery; assist culinary team as needed.
• Ensure all food is prepared, handled and stored according to required food safety standards.

Skills

Customer service

Attention to detail

Verbal and written communication

Flexible schedule

Delivery & transportation

Education

High school diploma or GED

Tools

Bakery equipment

Job description

At SusieCakes, we make old-fashioned, sentimental dessert favorites – just like you may remember from your childhood! Our bakeries are filled with the delicious tastes and sweet smells of cakes, cupcakes, cookies, pies, and bars- all baked from scratch, on-site daily, using the freshest and finest ingredients. Our signature Celebration Cake is a birthday staple on tens of thousands of tables. Our bakeries mix the nostalgia of the past with the warmth and feel of a modern, neighborhood bakery. “Connecting through Celebration” is our purpose and what we strive for every day with our team members, our guests and our community.

Our bakeries are lively and bustling with genuinely friendly people who have the “hospitality gene.” They understand the importance of what they do every day and are empowered to make days better. Their connections to our guests and to each other are what separates SusieCakes from other bakeries.

BENEFITS & PERKS

• Flexible work schedule
• Free non-slip shoes (annually!)
• Birthday month PTO with complimentary cake
• Company holidays off (Thanksgiving, December 25th-27th, and New Year’s Day)
• Medical, dental, vision insurance
• Vacation, 401k, FSA
• Pet rescue reimbursement and pet insurance
• Flexible return to work schedule for maternity leave
• Generous discounts to all our delicious desserts!

Greet, welcome, and connect with guests. Maintain service quality standards by delivering premium guest service and treating each guest as a VIP. Anticipate guest needs and provide tailored suggestions. Handle all guest transactions in an efficient, professional and competent manner. Perform guest service tasks and other duties as instructed by Manager-on-Duty (MOD) or General Manager. Deliver product on an as needed basis.

RESPONSIBILITIES

• Maintain positive guest and team relations by living company values
• Deliver premium guest service according to steps of service and standard operating procedures
• Take and hand out guest orders with attention to detail and accuracy
• Delivering product on an ongoing basis and according to business needs.
• Answer questions about daily/custom offerings and pricing with confidence
• Identify and recover guests who are dissatisfied with service and/or product
• Perform shifts as scheduled to open and close the bakery
• Perform dishwasher duties as needed
• Assist culinary team as needed
• Ensure all food is prepared, handled and stored according to all required food safety code standards

QUALIFICATIONS

• One year of experience in a customer service environment preferred
• Previous quick service food handling experience in either the hospitality or food and beverage industry a plus
• Attention to detail
• Excellent verbal and written communication skills
• Must be able to safely utilize all bakery equipment
• Ability to work in multiple regional locations
• Ability to work in cross functional roles as needed (front-of house & back-of-house)
• Ability to adapt to a flexible schedule according to business needs
• Ability to transport product and make deliveries when needed
• Must have reliable transportation and valid driver’s license

PHYSICAL REQUIREMENTS

• Frequent walking, kneeling, bending and reaching overhead
• Able to stand for extended periods of time
• Must be able to lift, move and carry up to 50 pounds

EDUCATION

• High school diploma or GED required

LANGUAGE SKILLS

• Must be able to speak, read and write English for safety reasons

OTHER

• Ability to work flexible hours, including weekends and holidays, as needed