Bakery Operations Leader

Roche Bros. Supermarkets; Norwood (MA); On-site; USD 33,000 - 44,000; Full time

Job summary

Roche Bros. Supermarkets in Norwood, MA is hiring a Bakery Department Associate to prepare, bake and display product while keeping it fresh, rotated and well-stocked. You will provide great customer service and support the bakery team.

Required qualifications include at least a high school diploma, ServSafe certification, 18+ years old and prior bakery experience. You must be able to read, write and speak English and be authorized to work in the United States. Training will be provided.

Qualifications

• Must be 18 years of age.
• High school diploma or equivalent.
• Experience in bakery operations (merchandising, ordering, inventory, pricing).
• ServSafe certified.
• English literacy and ability to follow instructions.
• Authorized to work in the U.S.

Responsibilities

• Provide an open door atmosphere conducive to high associate morale and excellent customer service.
• Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly and business-like manner.
• Resolve customer complaints to the full satisfaction of the customer.
• Offer product samples, answer product questions, offer assistance in finding or suggesting product selection, and prepare special orders as requested by customers (i.e. special occasion cakes, party platters, etc.).
• Ensure the department achieves the standards of performance as outlined in the work and merchandising plan.
• Ensure all new department associates receive proper review and training of job descriptions, goals and objectives.
• Ensure fair and consistent treatment in administering discipline to promote high associate morale.
• Conduct weekly sales meetings with associates to establish merchandising, sales and profit objectives.
• Responsible for inventory, security and expense control of the department.
• Ensure the department is merchandised in accordance with the needs of the community.
• Responsible for individual successful completion and department associate’s completion of the onboarding/e-learnings and checklists within 30 days of hire/entering the department.
• Order, receive, and unload truck; store, price, date, rotate and stock product and prepare product for display and sale.
• Keep all bakery ingredients or merchandise rotated in accordance with company policy and product code dates and always makes use of the oldest products first (first in, first out).
• Ensure all wage and hour policies and regulations are adhered to, and plan work schedules and breaks; achieve payroll consistently by scheduling within budget.
• Effectively control proper storage limiting shrink and damaged goods.
• Achieve and maintain department’s merchandising goals and standards in cooperation with store manager and department merchandiser and buyers (such as gross profit, presentation, etc.).
• Proof dough products, bake breads, cookies and other bakery products, and cook and prepare bakery products according to company guidelines.
• Respond timely to all location mail, reports and records.
• Monitor cooler and display area temperatures to ensure product quality; report refrigeration failure immediately.
• Ensure sales and work area are swept clean, orderly and free from safety hazards; report hazards to management.
• Exercise proper safety practices when lifting or moving product or using equipment.

Skills

Customer service

English proficiency

Teamwork

Initiative

Reading & following instructions

Education

High school diploma or equivalent

ServSafe certification

Tools

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Job description

Roche Bros. Supermarkets in Norwood, MA is hiring a Bakery Department Associate to prepare, bake and display product while keeping it fresh, rotated and well-stocked. You will provide great customer service and support the bakery team.

Required qualifications include at least a high school diploma, ServSafe certification, 18+ years old and prior bakery experience. You must be able to read, write and speak English and be authorized to work in the United States. Training will be provided.