Bakery Operations Lead - People, Performance & Guest Delight

Panera Bread Company; Madison (WI); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive pay

Quarterly bonuses

Free meals

Unlimited fountain beverages

Paid vacation

Insurance & 401(k) with match

Perks & rewards for team members

Team member assistance program

Job summary

Panera Bread Company in the United States is seeking an Assistant General Manager to lead a bakery-cafe team and partner with the General Manager on operations. You’ll hire, train, and develop staff, drive guest satisfaction, and manage costs while upholding Panera’s guiding values and standards.

You will mentor managers, motivate the team, and ensure consistent, high-quality food and service in a fast-paced environment, with the opportunity for career growth and rewards.

Qualifications

• Minimum age: 18 years of age.
• 1+ years of restaurant management experience preferred.
• ServSafe certification (or ability to achieve).
• Proven ability to drive positive results through strong business acumen.
• Proven availability to run great shifts while directing, motivating, coaching and developing others in a fast-paced environment.
• Flexible hours including nights and weekends in a fast-paced environment with shifting priorities.
• Background check required.

Responsibilities

• Support your General Manager by making key decisions and problem solving.
• Plan and manage staffing needs, shift scheduling, people development, career development, and succession planning.
• Support the hiring, on-boarding, and training of new team members while motivating, energizing, engaging, inspiring, and celebrating the entire team.
• Assist with managing team performance to ensure the bakery-cafe’s goals, operational and quality standards, and extraordinary guest service expectations are met.
• Partner with the General Manager to create subject matter experts within your bakery-cafe by developing managers on people’s processes and Panera’s Guiding Values & Behaviors.
• Work as a team to ensure every guest is delighted by the quality of our food, service, and our team.
• Build engaging relationships that lead to long‑term, loyal guests as part of the bakery-cafe’s management team.
• Follow operational procedures designed to ensure your bakery-cafe successfully executes all company strategies and initiatives.
• Ensure team members follow company policies and procedures and comply with all federal, state and local regulations.
• Maintain a healthy and safe workplace for your team that meets Panera’s health, food, safety, and company culture standards.
• Assist your General Manager in maintaining the bakery‑cafe’s overall costs and inventory.
• Help build our Culture of warmth, belonging, growth, and trust.

Skills

Restaurant management

Leadership

Customer service

ServSafe certification

Business acumen

Shift leadership

Flexible hours

Job description

Panera Bread Company in the United States is seeking an Assistant General Manager to lead a bakery-cafe team and partner with the General Manager on operations. You’ll hire, train, and develop staff, drive guest satisfaction, and manage costs while upholding Panera’s guiding values and standards.

You will mentor managers, motivate the team, and ensure consistent, high-quality food and service in a fast-paced environment, with the opportunity for career growth and rewards.