Bakery Lead: Cake Design & Team Leadership

Festival Foods; Eau Claire (WI); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Associate Discount

Weekly Pay

Vision Insurance

Dental Insurance

Two-Week Scheduling

401(k) Match

Parental Leave

Job summary

Festival Foods in Eau Claire, WI is seeking a Bakery Lead Cake Decorator to supervise and mentor the cake decorating team, while ensuring high-quality, beautifully decorated bakery items for guests and events. You will guide operations, coordinate scheduling, and uphold safety and service standards.

Under the Bakery Manager, you’ll train new decorators, manage performance reviews, and lead by example in decorating cakes and maintaining inventory.

Qualifications

• Strong communication skills and the ability to collaborate with a diverse team in a fast-paced environment.
• Complete understanding of safety requirements and company policies, with the ability to apply on-the-job safety training and knowledge of equipment such as the trash compactor and baler.
• Knowledge of retail food business operations, perishable department management, and merchandising skills, with the ability to make timely and effective decisions.
• A strong artistic sense and the ability to create visually appealing and creative bakery items.
• Ability to interact effectively with guests and understand their needs.
• Meticulous attention to detail to ensure products are decorated beautifully and meet quality standards.

Responsibilities

• Teach, Guide & Support: Reinforce Festival culture, guest service, and performance expectations to all Cake Decorators.
• Training & Development: Train new Cake Decorators and provide ongoing guidance and support.
• Scheduling & Reviews: Prepare weekly work schedules for Cake Decorators, write and conduct performance reviews, and address violations of company policies by documenting and advising on corrective actions.
• Guest Service: Provide excellent service to all guests by assisting with finding items, taking special orders, and packaging and pricing items from the service case.
• Operational Excellence: Observe and address sales floor and back stock conditions, communicate with the Department Manager and other bakery associates to maintain standards, and ensure department goals are met.
• Product Handling: Assist Cake Decorators with topping, finishing, and decorating bakery products, and maintain inventory of supplies.
• Cleanliness & Safety: Maintain cleanliness and food safety logs, meet quantity expectations by 10 am and 5 pm.
• Communication: Answer questions from Bakery staff and assist with telephone inquiries using proper etiquette.
• Honor Commitments: Regular, timely attendance and adequate notice to find a replacement for absences.
• Support the Team: Other duties as assigned.

Skills

Communication

Safety knowledge

Decision making

Artistic talent

Customer focus

Attention to detail

Job description

Festival Foods in Eau Claire, WI is seeking a Bakery Lead Cake Decorator to supervise and mentor the cake decorating team, while ensuring high-quality, beautifully decorated bakery items for guests and events. You will guide operations, coordinate scheduling, and uphold safety and service standards.

Under the Bakery Manager, you’ll train new decorators, manage performance reviews, and lead by example in decorating cakes and maintaining inventory.