Bakery General Manager

King's Hawaiian Retail, Inc; United States; On-site; USD 95,000 - 135,000; Full time

Job summary

King's Hawaiian Retail, Inc is seeking a General Manager with 3-5 years of experience in a hospitality role. This position requires leadership and operational excellence to ensure the bakery's success while fostering a transparent, growth-oriented team culture.

The role involves strategic planning, budgeting, and marketing collaboration to enhance brand visibility. The base salary range is $95,000 to $135,000, based on experience, and dedication to customer service is essential.

Qualifications

• 3-5 years of experience as a General Manager or Director in a similar role.
• Strong verbal and written communication skills.
• Conversational Spanish required.
• Ability to work long hours including nights, weekends, and holidays.

Responsibilities

• Drive bakery success through key initiatives and operational excellence.
• Lead strategic planning, budgeting, and compliance.
• Collaborate with marketing to elevate brand visibility.
• Build and develop a strong, transparent team culture.

Skills

Leadership

Operational excellence

Collaboration

Communication

Budgeting and forecasting

Customer engagement

Education

High School Diploma or GED

Tools

Pars

Inventory management systems

Job description

About King’s Hawaiian

King’s Hawaiian is a family‑owned business founded in 1950 by Robert Taira in Hilo, Hawaii. The company has grown over seventy years while preserving its core values of family and community.

Who You Are

• Authentic, organized, inspiring and passionate leader of people.
• Demonstrates ownership and a drive to dive right in and collaborate with everyone.
• Team‑player who works with all resources to get things done.
• Curious about systems, stories, and guests, always asking questions to find the best answer.
• Fair, firm, and accountable yet friendly, making everyone feel comfortable.
• Enjoys teaching and mentoring staff, coaching them toward better performance.
• Reliable, punctual, and adaptable to any situation.
• Proactive with delegation and proactive to building needs.
• Embraces wearing different hats and understands the impact on team and leaders.
• Analytic, executes decisions based on data, and passionate about cakes, pastries, and service.

Key Responsibilities

• Model King’s Hawaiian’s Values (Excellence, Dignity, Courage, and Telling It Like It Is) and Aloha Service.
• Take full ownership of the bakery’s success, driving key initiatives and bold decisions as a business owner.
• Lead the flawless execution of all bakery operations, ensuring quality and consistency of every item served.
• Create irresistible moments for guests, elevating the guest experience.
• Establish and grow an awesome team with a culture of transparency, continuous growth, data‑driven decision making, and creativity.
• Develop this team through individual development plans.
• Collaborate with other divisions to enhance ‘ohana culture, build sales, and increase exposure to offerings.
• Schedule and forecast ordering and staffing to meet business needs, including heavy demand planning for holidays.
• Build and maintain digital and operational systems, ensuring compliance and operational efficiency.
• Lead strategic planning, budgeting, forecasting, and maintain metrics to understand the business in depth.
• Partner with marketing to create campaigns that boost brand visibility and customer engagement.

Skills and Qualifications

• Uphold Excellence, Dignity, Courage, and Telling It Like It Is in a way that can be heard; embody Aloha Service.
• Drive the bakery’s success through key initiatives and bold decisions.
• Ensure operational excellence in all bakery operations.
• Build and develop a strong team with a transparent, growth‑oriented culture.
• Collaborate across divisions to enhance ‘ohana culture, increase sales, and grow brand visibility.
• Manage ordering and scheduling, especially during peak demand periods.
• Maintain digital and operational systems to ensure compliance and efficiency.
• Lead strategic planning, budgeting, and forecasting to deeply understand the business.
• Partner with marketing to create campaigns that elevate brand presence and engage customers.

Requirements

• Experience: 3‑5years as a General Manager (Director experience preferred) in a similar hospitality role.
• Education: High School Diploma or GED.
• Communication: Strong verbal and written skills; conversational Spanish required.
• Versatility: Comfortable adjusting to changing needs and environments.
• Passion and Stamina: Dedication to hospitality, ability to work long hours including nights, weekends, holidays, and physically demanding shifts.
• Systems Experience: Proficient with systems such as Pars, ordering, inventory, vendor management, and maintenance.

Compensation

The base salary range for this role is $95,000–$135,000. Compensation is near the mid‑range based on experience.

Equal Employment Opportunity

King's Hawaiian is an equal‑opportunity employer and celebrates diversity, committing to creating an inclusive environment for our Ohana.