Restaurant Manager

King's Hawaiian Retail, Inc; United States; Hybrid; USD 69,000 - 95,000; Full time

Benefits offered by this job

Paid time off

Benefits plan

Job summary

King’s Hawaiian Bakery and Restaurant seeks a Restaurant Manager to lead daily operations, deliver the Aloha experience, and drive guest satisfaction across our locations. You will coach staff, manage schedules, and uphold food safety and service standards while working to meet financial goals.

Reporting to the Restaurant General Manager, Retail, this full-time role emphasizes teamwork, operational excellence, and a culture of inclusivity and compliance with company values.

Qualifications

• High School Diploma or GED with 2–5 years of Restaurant Management experience.
• Proficient in English with clear verbal and written communication.
• Highly curious, collaborative, and critical thinker.

Responsibilities

• Lead and develop a team through coaching, training, and mentorship.
• Manage the schedule and staffing levels to meet calls for service.
• Maintain service standards and deliver the Aloha experience.
• Ensure food safety, sanitation, and proper handling practices.
• Monitor equipment maintenance and operational procedures.
• Meet financial goals set by the General Manager and drive efficiency.
• Address guest feedback and implement sustained improvements to service.

Skills

Team leadership

Coaching

Staff scheduling

Customer service

Food safety

English proficiency

Education

High School Diploma or GED

Tools

MS Office

POS systems

Job description

Joining King’s Hawaiian makes you part of our `ohana (family). We are a family-owned business for over seventy years, respecting our roots while thinking about our future as we continue to grow and care for our customers and the communities we serve. Our `ohana members build an environment of inclusivity as they freely collaborate, pursue learning through curiosity, and explore innovation as critical thinkers. Beyond that, we are also passionate about supporting the long-term health and well-being of our employees and their families. If you’re excited to rise with our team, come and join our `ohana!

Reporting to the Restaurant General Manager, Retail, the Restaurant Manager is a leadership role at King’s Hawaiian Bakery and Restaurant. This role participates in the development and execution of the King’s Hawaiian Bakery and Restaurant’s strategic plan, growth initiatives, and daily operations. This position is responsible for the overall management and coordination of restaurant and bakery operations with an emphasis on providing an Aloha experience through excellent guest services and irresistible quality baked goods and Hawaiian foods. This position is responsible for managing best practices that drive the organizational efficiencies and effectiveness of all food and service standards. The Restaurant Manager is responsible for actively living the Aloha Culture, company Core Values, and Aloha Behaviors of King’s Hawaiian, and managing the operation with execution, validation, and oversight of systems and processes that maintain a consistent quality of Aloha service and product excellence.

Job Requirements:

• Strong ability to lead and develop a team through coaching, training, and mentorship.
• Provides ongoing feedback and conducts performance evaluations.
• Works with maintenance to ensure equipment preventative maintenance and emergency maintenance are performed to specified guidelines.
• Responsible for steps of service standards and service with Aloha.
• Manages the schedule.
• Responsible for supporting, recruiting, and hiring needs to maintain proper staffing levels.
• Responsible for meeting all financial goals set by the General Manager.
• Acts upon guest feedback to make sustained corrections or adjustments to service.
• Creates and follows up regularly on employee goals that align and drive operating plan.
• Ensures proper staffing levels are maintained and uses appropriate data for accurate scheduling.
• Reviews equipment that will improve quality, safety, and/or efficiency.
• Follows ordering process for accuracy and minimizing waste.
• Develops and maintains systems and processes to measure service levels so consistent service standards that meet industry and internal best practices are met.
• Ensure that all cash handling and security procedures are met.
• Reviews and improve current operating procedures that create better efficiencies and effectiveness and improve security and safety.
• Provides a safe work / food environment for our employees and guests.
• Conducts monthly safety training and sign-off.
• Validates that best food handling standards and employee safety practices are being followed and maintained.
• Maintains all food and safety government agencies and third-party inspection scores of 90% or higher.

Skills/Experience:

• High School Diploma or GED 2-5 years of Restaurant Management experience within a similar environment.
• Proficient in English with clear verbal and written communication skills.
• Highly curious, collaborative, and critical thinker.
• Phenomenal Customer Service Experience with service and labor controls, food quality, and safe food handling.
• Strong organizational skills Ability to model, coach, and enforce values, human and food safety, and sanitation.
• High attention to detail Ability to thrive in a fast-paced team environment.
• Able to balance multiple tasks and work well in an environment with time constraints.
• Proficient with technology including MS Office, and POS systems as a plus.

King’s Hawaiian offers a robust benefit plan and generous paid time off to all full-time employees.

King's Hawaiian is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our Ohana.

Compensation- $68,600-$95,000

King's Hawaiian is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our ohana.

We deliver irresistible Hawaiian food and aloha spirit, that families love everywhere, every day. After introducing Hawaiian foods to the world 70 years ago, we have grown into a company that provides irresistible foods and irresistible career opportunities to many. Our 'Ohana spans the country in our manufacturing plants, corporate locations, and restaurants. Our culture and work environments (both onsite and remote) help us to spread aloha culture as we nourish our employees' lives. We recognize that each of us has our home life and our work life, which is one life, and we strive to provide balance to our employees. We believe in excellence, dignity, and telling it like it is in a way that can be heard. We may not be excellent all the time, but we move toward excellence and embrace the change needed to continuously improve.

• Dignity and respect are always present.
• Treat everyone with kindness.
• Respect ourselves and others.
• Honor our commitments.
• Hold each other accountable.
• Practice what we preach.
• Appreciate each other’s differences.
• Exhibit professionalism.