Bakery Department Lead - Guest-Focused Leader

Fresh Market Inc.; Durham (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Team member discount

Early wage access

401K with company match

Financial wellness program

Paid time off

Medical/Dental/Vision/Life Insurance

Pet insurance discounts

Job summary

The Fresh Market in Durham, NC is seeking a Bakery Department Lead who will support the Department Manager in delivering an exceptional guest experience and leading the bakery team with care and purpose.

You will monitor labor, manage inventory, coach staff, implement merchandising plans, analyze department metrics, and collaborate with other leaders to drive store success. This role reports to the Bakery Department Manager and embodies hospitality, excellence, and teamwork.

Qualifications

• Minimum 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Must be 21 years of age or older.

Responsibilities

• Help monitor labor schedules to meet productivity and budget goals.
• Assist in maintaining accurate inventory levels, minimizing shrink, and supporting ordering processes.
• Act as a resource for team members and provide guidance in the manager’s absence.
• Model and coach “Impeccable Hospitality” by actively engaging guests and creating positive experiences.
• Help implement merchandising strategies and promotional plans to maximize sales and profitability.
• Assist in analyzing department financial and performance metrics.
• Collaborate with fellow department leaders to drive overall store success.
• Leverage available technology to perform these tasks.

Skills

Leadership

Communication

Problem solving

Conflict resolution

Flexibility

POS systems

Scheduling tools

Microsoft Office

Education

Associate’s degree in business/retail management

Equivalent experience

Tools

POS systems

Scheduling tools

Microsoft Office

Job description

The Fresh Market in Durham, NC is seeking a Bakery Department Lead who will support the Department Manager in delivering an exceptional guest experience and leading the bakery team with care and purpose.

You will monitor labor, manage inventory, coach staff, implement merchandising plans, analyze department metrics, and collaborate with other leaders to drive store success. This role reports to the Bakery Department Manager and embodies hospitality, excellence, and teamwork.