Bakery & Deli Specialist - Customer-First, Fresh & Fast

Kroger Co.; Suffolk (VA); On-site; USD 19,000 - 25,000; Full time

Job summary

Kroger Co. is hiring for a Grocery Clerk (Bakery/Deli) to prepare items per customer requests, offer samples, inform customers of specials, and ensure fresh, properly portioned products.

The role involves using bakery equipment, maintaining temperatures, stocking, labeling, and assisting customers with product selections. You will work in a fast-paced environment, uphold food safety standards, and help maintain a welcoming store atmosphere.

Qualifications

• Customer service skills required.
• Effective communication skills required.
• Knowledge of basic math for transactions and counting.
• Ability to obtain current food handlers permit once employed.

Responsibilities

• Grocery Clerk (Bakery/Deli) will prepare items per customer requests using proper bakery equipment.
• Bakery/Deli Clerk should offer product samples to help customers discover new items or products they inquire about.
• Grocery Clerk (Bakery/Deli) will be able to inform customers of bakery and/or deli specials.
• Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.
• Recommend deli or bakery items to customers to ensure they get the products they want and need.
• Use bakery equipment according to company guidelines (refrigerators, freezers, slicers, ovens).
• Prepare foods according to food temperature logs and follow cooking instructions.
• Measure, prepare and mix ingredients according to recipe using kitchen utensils and equipment.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness, review sell-by dates and take action.
• Properly use kitchen equipment (stove, computerized scale, fryer, steamer, robot coupe).
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Understand the store layout and locate products upon request.
• Stay current with present, future, seasonal and special ads.
• Gain and maintain knowledge of products sold and respond to questions.
• Maintain awareness of inventory/stocking conditions and note discrepancies.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are kept.
• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome and valued by answering questions.
• Adhere to food safety regulations and guidelines.
• Reinforce safety programs and report unsafe conditions.
• Inspect equipment and report maintenance needs.
• Notify management of customer or employee accidents.
• Ability to work cooperatively in high-paced environment.
• Ability to manage conflicts.

Skills

Customer Service

Communication

Basic Math

Food Handler Permit

Job description

Kroger Co. is hiring for a Grocery Clerk (Bakery/Deli) to prepare items per customer requests, offer samples, inform customers of specials, and ensure fresh, properly portioned products.

The role involves using bakery equipment, maintaining temperatures, stocking, labeling, and assisting customers with product selections. You will work in a fast-paced environment, uphold food safety standards, and help maintain a welcoming store atmosphere.