Bakery & Deli Guest Experience Specialist

Kroger Co.; Spokane (WA); Presencial; USD 24.000 - 30.000; Jornada completa

Descripción de la vacante

Kroger Co. in Spokane, WA is hiring a Grocery Clerk (Bakery/Deli) to create outstanding customer experiences by preparing items per customer requests, using proper bakery equipment, and offering samples to help customers discover items.

The role supports the department manager to meet sales goals, maintain food safety, monitor temperatures, and keep the bakery/deli area clean and welcoming for shoppers throughout all shifts.

Formación

• Customer service skills.
• Good communication abilities.
• Basic math proficiency.
• Ability to obtain a current food handler permit after employment.

Responsabilidades

• Grocery Clerk (Bakery/Deli) will prepare items per customer requests using proper bakery equipment.
• Bakery/Deli Clerk should offer product samples to help customers discover new items or products they inquire about.
• Grocery Clerk (Bakery/Deli) will inform customers of bakery and/or deli specials.
• Provide customers with fresh products and correct portion sizes to prevent shrink.
• Recommend deli or bakery items to customers to ensure they get desired products.
• Use bakery equipment according to company guidelines.
• Prepare foods according to temperature logs and cooking instructions.
• Measure, prepare and mix ingredients using kitchen utensils and equipment.
• Label, package and inventory ingredients in merchandise.
• Check product quality to ensure freshness; review sell-by dates and take action.
• Use kitchen equipment, stove, scale, fryer, steamer, and robot coupe correctly.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Understand store layout and locate products on request.
• Stay current with present, future, seasonal and special ads.
• Gain and maintain knowledge of department products and respond to questions.
• Maintain awareness of inventory/stocking conditions and note discrepancies.
• Ensure proper temperatures in cases and coolers and maintain logs.
• Promote trust and respect among associates.
• Create an environment that welcomes customers and makes them feel valued by answering product questions.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with procedures and identifying unsafe conditions.
• Practice preventive maintenance by inspecting equipment and reporting repairs.
• Notify management of customer or employee accidents.
• Ability to work cooperatively in a high-paced and sometimes stressful environment.

Conocimientos

Customer Service skills

Effective communication skills

Knowledge of basic math

Ability to obtain current food handler

Descripción del empleo

Kroger Co. in Spokane, WA is hiring a Grocery Clerk (Bakery/Deli) to create outstanding customer experiences by preparing items per customer requests, using proper bakery equipment, and offering samples to help customers discover items.

The role supports the department manager to meet sales goals, maintain food safety, monitor temperatures, and keep the bakery/deli area clean and welcoming for shoppers throughout all shifts.