Bakery & Deli Customer Service & Sales Support

Associated Wholesale Grocers; Norfolk (NE); On-site; USD 32,000 - 42,000; Full time

Job summary

Associated Wholesale Grocers in Nebraska seeks an administrative professional who can deliver ultimate customer service to our members and support efforts to increase store sales. You will help with customer service and office support, monitor access, answer calls, relay messages, and resolve inquiries in a timely, professional manner.

The role also covers Bakery and Deli support, maintaining organized files, entering promotional details, handling pricing and dates, and collaborating with

Qualifications

• Customer service and administrative support experience.
• Ability to handle calls, messages, and inquiries professionally.
• Proficiency with standard office software (MS Office/Google Workspace).
• Comfort with multitasking and working in a team environment.

Responsibilities

• Monitor visitor access and maintain security awareness.
• Answer, screen, and direct incoming telephone calls.
• Take and relay messages and provide appropriate information to callers.
• Handle member calls in a polite, professional, and courteous manner.
• Research and resolve member questions and concerns in a timely and accurate manner.
• Work closely with transportation, routing, and shipping departments to resolve retailer issues.
• Provide general administrative and clerical support to the division.
• Perform research and follow-up as necessary to provide accurate answers and solutions to member inquiries.
• Maintain a high level of professionalism, confidentiality, cooperation, integrity, tact, and consideration when working with members, vendors, associates, and division management.
• Assist Bakery/Deli Sales Manager with weekly sales events, food shows, new item distribution, and any other type of sales event.
• Enter, review, prices, dates, promotional information, and other details for accuracy.
• Maintain organized electronic and paper files for advertising, customer service, and administrative records.
• Use spreadsheets, email, Microsoft Office, Google Workspace, and other technology required to perform job responsibilities.
• Knowledge in PeopleSoft is helpful but not required.
• Learn and effectively use new software, systems, and technology as business needs change.
• Maintain accurate records and documentation related to member service and bakery/deli activities.
• Perform other clerical, administrative, advertising, and customer service duties as assigned.
• Work as a member of the AWG team so that the total job responsibilities are met.
• Actions must always stress a sense of cooperation, integrity, tact, and consideration with our members, associates, vendors, and division management.

Skills

Customer service

Communication

Office software

Multi-tasking

Tools

PeopleSoft

Job description

Associated Wholesale Grocers in Nebraska seeks an administrative professional who can deliver ultimate customer service to our members and support efforts to increase store sales. You will help with customer service and office support, monitor access, answer calls, relay messages, and resolve inquiries in a timely, professional manner.

The role also covers Bakery and Deli support, maintaining organized files, entering promotional details, handling pricing and dates, and collaborating with