Bakery & Deli Customer Experience Specialist

Kroger Family of Companies; Steamboat Springs (CO); On-site; USD 31,000 - 37,000; Full time

Job summary

Kroger Family of Companies seeks a Bakery/Deli Clerk in Steamboat Springs, CO. The role focuses on exceptional customer service, accurate item preparation, and maintaining safe, inviting bakery and deli areas.

Responsibilities include using bakery equipment, preparing orders, offering samples, stocking, labeling, and ensuring product freshness. You will help customers, follow safety and temperature logs, and work in a fast-paced team environment.

Qualifications

• Customer Service skills
• Effective communication skills
• Knowledge of basic math
• Ability to obtain current food handlers permit once employed

Responsibilities

• Grocery Clerk (Bakery/Deli) will prepare items per customer requests using proper bakery equipment.
• Bakery/Deli Clerk should offer product samples to help customers discover new items or products they inquire about.
• Grocery Clerk (Bakery/Deli) will be able to inform customers of bakery and/or deli specials.
• Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.
• Recommend deli or bakery items to customers to ensure they get the products they want and need.
• Use all equipment in bakery such as refrigerators, freezers, slicers, and ovens according to company guidelines.
• Prepare foods according to the food temperature logs and follow cooking instructions.
• Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness. Review sell by dates and take appropriate action.
• Properly use kitchen equipment, stove, computerized scale, fryer, steamer, robot coupe etc.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Understand the store's layout and locate products when requested by customer.
• Stay current with present, future, seasonal and special ads.
• Gain and maintain knowledge of products sold within the department and respond to questions and make suggestions.
• Maintain an awareness of inventory/stocking conditions and note discrepancies.
• Ensure proper temperatures in cases and coolers are maintained and logs are maintained.
• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify management.
• Practice preventive maintenance by inspecting equipment and notify appropriate management.
• Notify management of customer or employee accidents.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage confl

Skills

Customer Service skills

Effective communication skills

Knowledge of basic math

Ability to obtain current food handler

Job description

Kroger Family of Companies seeks a Bakery/Deli Clerk in Steamboat Springs, CO. The role focuses on exceptional customer service, accurate item preparation, and maintaining safe, inviting bakery and deli areas.

Responsibilities include using bakery equipment, preparing orders, offering samples, stocking, labeling, and ensuring product freshness. You will help customers, follow safety and temperature logs, and work in a fast-paced team environment.