Bakery & Deli Customer Experience Lead

Kroger Family of Companies; Bend (OR); On-site; USD 26,000 - 36,000; Full time

Job summary

Kroger Family of Companies in Bend, OR is seeking a Grocery Clerk (Bakery/Deli) to prepare items, serve customers, and promote bakery/deli specials. You will maintain safety, quality, and cleanliness, stock and label merchandise, and assist with temperature logs and inventory control.

The role emphasizes customer service, teamwork, and adherence to food safety standards to create a welcoming store experience for every customer.

Qualifications

• Customer Service skills
• Effective communication skills
• Knowledge of basic math
• Ability to obtain current food handlers permit once employed

Responsibilities

• Grocery Clerk (Bakery/Deli) will prepare items per customer requests using proper bakery equipment.
• Bakery/Deli Clerk should offer product samples to help customers discover new items or products they inquire about.
• Grocery Clerk (Bakery/Deli) will be able to inform customers of bakery and/or deli specials.
• Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.
• Recommend deli or bakery items to customers to ensure they get the products they want and need.
• Use all equipment in bakery such as refrigerators, freezers, slicers, and ovens according to company guidelines.
• Prepare foods according to the food temperature logs and follow cooking instructions.
• Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness and review sell by dates.
• Properly use kitchen equipment, stove, computerized scale, fryer, steamer, etc.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Understand the store's layout and locate products on request.
• Stay current with present, future, seasonal and special ads.
• Gain knowledge of products sold within the department and respond to questions.
• Maintain inventory/stocking condition awareness and note discrepancies.
• Ensure proper temperatures in cases and coolers and maintain temperature logs.
• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome and appreciated by answering questions.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs and report unsafe conditions.
• Practice preventive maintenance by inspecting equipment and reporting needed repairs.
• Notify management of customer or employee accidents.
• Ability to work cooperatively in a high paced environment.
• Ability to manage conflicts.

Skills

Customer Service skills

Effective communication skills

Knowledge of basic math

Ability to obtain current food handler

Job description

Kroger Family of Companies in Bend, OR is seeking a Grocery Clerk (Bakery/Deli) to prepare items, serve customers, and promote bakery/deli specials. You will maintain safety, quality, and cleanliness, stock and label merchandise, and assist with temperature logs and inventory control.

The role emphasizes customer service, teamwork, and adherence to food safety standards to create a welcoming store experience for every customer.