Bakery & Deli Customer Experience Associate

Kroger Co.; Washington (IN); On-site; USD 17,000 - 21,000; Part time

Job summary

Kroger Co. in the United States is seeking a Grocery Clerk (Bakery/Deli) to deliver outstanding customer service and maintain a safe, clean environment. You will assist the department manager in meeting sales goals while following quality assurance standards.

The role involves preparing items per customer requests, offering samples, informing customers about specials, and ensuring accurate portions, inventory and temperature controls. Prior bakery/deli or retail experience is helpful.

Qualifications

• Customer service skills required.
• Effective communication skills needed.
• Knowledge of basic math required for register operations.
• Ability to obtain a current food handlers permit after employment.

Responsibilities

• Prepare bakery/deli items per customer requests using proper equipment.
• Offer product samples to help customers discover items.
• Inform customers of bakery/deli specials.
• Provide fresh, correctly portioned products to minimize shrink.
• Recommend deli/bakery items to meet customer needs.
• Use bakery equipment (refrigerators, freezers, slicers, ovens) per guidelines.
• Prepare foods according to logs and cooking instructions.
• Measure, mix and prep ingredients with various utensils.
• Package, label and inventory ingredients properly.
• Check product quality and review sell-by dates.
• Use kitchen equipment like stoves, scales, fryers, steamers.
• Label, stock, and inventory department merchandise.
• Report ordering/shipping discrepancies to management.
• Know store layout to locate products on request.
• Stay updated with ads (present, future, seasonal).
• Gain knowledge of products and respond to questions with suggestions.
• Maintain inventory awareness and note discrepancies.
• Ensure proper temperature control and logs.
• Promote trust and respect among associates.
• Create welcoming environment by answering product questions.
• Adhere to food safety regulations and guidelines.
• Support safety programs and identify unsafe conditions.
• Inspect equipment and report repairs.
• Notify management of accidents.
• Work cooperatively in fast-paced, stressful environments.
• Ability to manage confl

Skills

Customer Service

Communication skills

Math skills

Food handler permit

Job description

Kroger Co. in the United States is seeking a Grocery Clerk (Bakery/Deli) to deliver outstanding customer service and maintain a safe, clean environment. You will assist the department manager in meeting sales goals while following quality assurance standards.

The role involves preparing items per customer requests, offering samples, informing customers about specials, and ensuring accurate portions, inventory and temperature controls. Prior bakery/deli or retail experience is helpful.