Bakery/Deli Clerk

Kroger; Westchester (IL); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading grocery chain is seeking a Bakery/Deli Clerk to enhance customer experiences through exceptional service. Responsibilities include preparing bakery and deli items, providing product information, and maintaining food safety standards. Ideal candidates will possess strong customer service skills and effective communication abilities, with a focus on teamwork in a fast-paced environment.

Qualifications

• Customer service skills are essential.
• Ability to obtain a food handlers permit upon employment.

Responsibilities

• Prepare bakery and deli items per customer requests.
• Inform customers of bakery and deli specials.
• Adhere to food safety regulations and guidelines.

Skills

Customer Service

Effective Communication

Basic Math

Education

Food Handlers Permit

Job description

Join to apply for the Bakery/Deli Clerk role at Kroger

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

1. Prepare bakery and deli items per customer requests using proper equipment.
2. Offer product samples to help customers discover new items or inquire about products.
3. Inform customers of bakery and/or deli specials.
4. Provide customers with fresh products in correct portion sizes to prevent shrink.
5. Recommend deli or bakery items to customers.
6. Use bakery equipment such as refrigerators, freezers, slicers, and ovens according to guidelines.
7. Prepare foods following temperature logs and cooking instructions.
8. Measure, prepare, and mix ingredients according to recipes using appropriate utensils and equipment.
9. Properly package, label, and inventory ingredients and merchandise.
10. Check product quality for freshness and review "sell by" dates.
11. Use kitchen equipment properly, including stoves, scales, fryers, steamers, etc.
12. Label, stock, and inventory department merchandise.
13. Report discrepancies in product ordering/shipping.
14. Understand store layout and locate products for customers.
15. Stay current with store ads and promotions.
16. Maintain knowledge of products and respond to customer questions and suggestions.
17. Monitor inventory and stocking conditions.
18. Ensure proper temperatures in cases and coolers, maintaining logs.
19. Create a welcoming environment for customers and promote trust among staff.
20. Adhere to food safety regulations and guidelines.
21. Follow safety procedures and report unsafe conditions.
22. Inspect equipment and notify management of repairs needed.
23. Report customer or employee accidents.
24. Work cooperatively in a high-paced, sometimes stressful environment.
25. Manage conflicts professionally and cooperatively.
26. Act with honesty and integrity regarding customer and business information.
27. Follow directions and seek assistance as needed.
28. Support interactions with minors, individuals with special needs, and older adults.
29. Perform essential functions with or without reasonable accommodations.

Qualifications

• Customer Service skills
• Effective communication skills
• Basic math knowledge
• Ability to obtain a food handlers permit upon employment

Desired Previous Job Experience

• Customer Service skills
• Bakery or Deli experience (helpful)
• Retail experience

Additional sections about the company, benefits, and employment details are well-presented but could be condensed for clarity. The description overall is detailed, but some repetition and excessive detail could be trimmed to improve readability and focus on core responsibilities and qualifications.