Bakery/Deli Clerk

Kroger; Baltimore (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Bakery/Deli Clerk to join their team. This role focuses on creating an outstanding customer experience through exceptional service, preparing bakery and deli items, and maintaining a clean and safe environment. You will have the opportunity to engage with customers, recommend products, and ensure high-quality standards are met. If you are passionate about food and customer service, this position offers a chance to grow within a supportive and diverse workplace that values innovation and community engagement.

Qualifications

• Strong customer service and communication skills required.
• Ability to work in a fast-paced environment and handle conflicts.

Responsibilities

• Prepare bakery and deli items per customer requests using proper equipment.
• Maintain a clean environment and adhere to food safety procedures.
• Provide excellent customer service and respond to inquiries.

Skills

Customer Service skills

Effective communication skills

Basic math knowledge

Education

High School Diploma or equivalent

Job description

Join to apply for the Bakery/Deli Clerk role at Kroger.

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

Essential Job Functions:

• Prepare bakery and deli items per customer requests using proper equipment.
• Offer product samples to help customers discover new items or inquire about products.
• Inform customers of bakery and deli specials.
• Provide customers with fresh products in correct portions to prevent shrink.
• Recommend bakery or deli items to customers.
• Use bakery equipment such as refrigerators, freezers, slicers, and ovens according to guidelines.
• Prepare foods following temperature logs and cooking instructions.
• Measure, prepare, and mix ingredients using kitchen utensils and equipment.
• Package, label, and inventory ingredients and merchandise.
• Check product quality and review 'sell by' dates.
• Properly use kitchen equipment like stoves, scales, fryers, etc.
• Label, stock, and inventory merchandise.
• Report discrepancies in product ordering/shipping.
• Understand store layout and locate products for customers.
• Stay current with ads and promotions.
• Maintain product knowledge and respond to customer questions.
• Monitor inventory and stocking conditions.
• Ensure proper temperature maintenance and logs.
• Create a welcoming environment for customers.
• Adhere to food safety and safety procedures.
• Inspect equipment and report repairs.
• Report accidents.
• Work cooperatively in a high-paced environment.
• Manage conflicts professionally.
• Maintain honesty and integrity with customer and business information.
• Follow directions and seek help when needed.
• Support interactions with minors, individuals with special needs, and older adults.
• Perform essential functions with or without accommodations.

Qualifications

Minimum Position Qualifications:

• Customer Service skills
• Effective communication skills
• Basic math knowledge
• Ability to obtain a food handlers permit after employment

Desired Previous Job Experience:

• Customer Service skills
• Bakery or Deli experience helpful
• Retail experience

About Us: Ralph’s, based in California, merged with Kroger in 1998, serving over 180 stores. We value diversity, innovation, and creating positive experiences. We support our team with benefits, growth opportunities, and a commitment to community and individual success.