Bakery/Deli Clerk

Kroger Mountain View Foods; Atlanta (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Bakery/Deli Clerk to create outstanding customer experiences through exceptional service. In this role, you will prepare bakery and deli items, maintain a safe and clean environment, and assist in reaching sales goals. You will also engage with customers, providing them with fresh products and promoting specials. This position offers the opportunity to work in a dynamic environment while upholding the company's core values of respect, honesty, and integrity. If you are passionate about food and customer service, this role is perfect for you.

Qualifications

• Strong customer service and communication skills are essential.
• Ability to work in a fast-paced environment and manage conflicts.

Responsibilities

• Prepare bakery and deli items according to customer requests.
• Maintain a clean environment and adhere to food safety regulations.
• Monitor inventory and ensure product quality.

Skills

Customer service skills

Effective communication skills

Basic math knowledge

Education

Food handlers permit

Job description

Join to apply for the Bakery/Deli Clerk role at Kroger Mountain View Foods

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

• Prepare bakery and deli items according to customer requests using proper equipment.
• Offer product samples to help customers discover new items or inquire about products.
• Inform customers of bakery and/or deli specials.
• Provide customers with fresh products in correct portion sizes to prevent shrinkage.
• Recommend bakery or deli items to ensure customer satisfaction.
• Use bakery equipment such as refrigerators, freezers, slicers, and ovens according to guidelines.
• Prepare foods following temperature logs and cooking instructions.
• Measure, prepare, and mix ingredients using appropriate utensils and equipment.
• Package, label, and inventory ingredients and merchandise.
• Check product quality, review "sell by" dates, and take appropriate actions.
• Properly use kitchen equipment including stoves, scales, fryers, steamers, etc.
• Label, stock, and inventory department merchandise.
• Report discrepancies in product ordering/shipping.
• Understand store layout and assist customers in locating products.
• Stay informed about current and upcoming promotions.
• Maintain knowledge of products and respond to customer questions and suggestions.
• Monitor inventory and stock conditions, noting discrepancies.
• Ensure proper temperature maintenance in cases and coolers, keeping logs.
• Create a welcoming environment for customers and promote trust among staff.
• Adhere to food safety regulations and guidelines.
• Follow safety procedures, report unsafe conditions, and participate in preventive maintenance.
• Report customer or employee accidents.
• Work cooperatively in a fast-paced environment and manage conflicts calmly.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when needed.
• Support interactions with minors, individuals with special needs, and older adults.
• Perform essential job functions with or without reasonable accommodations.

Qualifications

Minimum:

• Customer service skills
• Effective communication skills
• Basic math knowledge
• Ability to obtain a food handlers permit upon employment

Desired:

• Customer service skills
• Experience in bakery or deli work
• Retail experience