Bakery Customer Service Associate

Roche Bros. Supermarkets; Boston (MA); On-site; USD 31,000 - 37,000; Full time

Job summary

Roche Bros. Supermarkets is seeking a bakery associate to prepare, bake and display products, ensuring freshness and clean, organized displays for customers. You will interact with customers, stock cases, and assist with cake customization while following sanitation standards.

The role emphasizes teamwork, adherence to safety, and excellent customer service in a fast-paced store environment. Training and onboarding complete within 30 days, with opportunities for growth in a busy bakery

Qualifications

• Must be 18 years of age.
• Must be able to read, write, speak, and understand English, with the ability to follow instructions.
• Must be able to work as a team member and interact positively with customers.
• Ability to work a schedule based on the business needs of the store location.
• Authorized to work within the U.S.

Responsibilities

• Provide continuous attention to customers’ needs at the service counter.
• Commit to the “Golden Rule” and work with other associates to build a strong bakery team.
• Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
• Greet, assist and thank customers in a prompt, courteous, and friendly manner, along with offering product suggestions.
• Process merchandise according to production guidelines and follow established sanitation standards.
• Prepare and wrap bakery related products.
• Stock display cases, and keep all bakery ingredients or merchandise rotated in accordance with company policy and product code dates and always make use of the oldest products first (first in, first out).
• Write on cakes/prepare product to meet customers specifications.
• Receive and unload bakery product and store in designated area.
• Practice the “Cleaner’s Creed” and proper sanitation procedures.
• Monitor and maintain the cooler, freezer, equipment, and work area to the sanitation standards of the company.
• Keep work area swept clean, orderly, and free from safety hazards; report hazards to management.
• Able to operate and clean the bakery equipment and tools.
• Restock and use supply items efficiently to eliminate waste and to maintain the lowest cost supply.
• Promote items on public address system.
• Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
• Successful completion of the onboarding/e-learnings and checklist within 30 days of hire/entering the department.
• Other duties as assigned by management.

Skills

Team player

Customer service

English literacy

Schedule flexibility

Authorized to work in US

Job description

Roche Bros. Supermarkets is seeking a bakery associate to prepare, bake and display products, ensuring freshness and clean, organized displays for customers. You will interact with customers, stock cases, and assist with cake customization while following sanitation standards.

The role emphasizes teamwork, adherence to safety, and excellent customer service in a fast-paced store environment. Training and onboarding complete within 30 days, with opportunities for growth in a busy bakery