Bakery Customer Experience Specialist

Kroger; Menomonee Falls (WI); On-site; USD 17,000 - 21,000; Full time

Job summary

Kroger in Wisconsin seeks a bakery team member to deliver outstanding customer service, prepare bakery items, and maintain safe, clean stores. You will assist the department manager in meeting sales goals and ensure quality standards.

The role emphasizes product knowledge, friendly interactions, and accurate portioning, with focus on food safety, inventory, and helping customers find the right treats.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.
• Current food handlers permit once employed.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome, important and appreciated by answering questions about products.
• Gain knowledge of products and respond to questions with suggestions.
• Prepare bakery items per customer requests using proper bakery equipment.
• Offer product samples to help customers discover new items.
• Inform customers of bakery specials.
• Provide customers with fresh products and correct portions.
• Recommend bakery items to meet customer needs.
• Use bakery equipment according to guidelines.
• Prepare foods following temperature logs and cooking instructions.
• Measure and mix ingredients according to recipes.
• Label, stock and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Navigate the store layout to locate products for customers.
• Stay current with ads and promotions.
• Maintain inventory awareness and note discrepancies.
• Adhere to food safety regulations and temperature controls.
• Reinforce safety programs and report unsafe conditions.
• Perform preventive maintenance and report needed repairs.
• Notify management of accidents and safety risks.
• Report any illegal activity as required.

Skills

Customer service

Stress management

Effective communication

Second language

Education

Food handlers permit

Job description

Kroger in Wisconsin seeks a bakery team member to deliver outstanding customer service, prepare bakery items, and maintain safe, clean stores. You will assist the department manager in meeting sales goals and ensure quality standards.

The role emphasizes product knowledge, friendly interactions, and accurate portioning, with focus on food safety, inventory, and helping customers find the right treats.