Bakery Customer Experience Specialist

Smith's Food & Drug Centers; Farmington (NM); On-site; USD 26,000 - 38,000; Full time

Job summary

Smith's Food & Drug Centers in Farmington, NM is seeking a bakery-focused team member to deliver outstanding customer service and maintain a clean, safe bakery area. You will support department goals, engage with customers, and help with product knowledge and order fulfillment.

The role requires bakery experience, a high school diploma or equivalent, and the ability to work in a fast-paced environment. A second language and food-handlers permit are preferred.

Qualifications

• High school diploma or equivalent.
• Bakery experience.
• Second language: speaking, reading and/or writing.
• Ability to handle stressful situations.
• Knowledge of basic math.
• Current food handlers permit once employed.
• Must be able to meet the minimum physical demands of the position.
• Must be 18 or older.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Assist the department manager in reaching sales and profit goals established for the department.
• Monitor all established quality assurance standards.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Adhere to all local, state, and federal health and civil code regulations.
• Maintain cleanliness of counter, cases and coolers on a continuous basis.
• Observe scheduled shift operating hours.
• Meet the day's production goals for baked goods.
• Maintain a clean and sanitized work area.
• Plan and organize a development plan, including setting goals, prioritizing tasks, and developing appropriate time lines.
• Assist with receiving and unloading of merchandise and supplies.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Prepare special orders per customer requests.
• Use all equipment in bakery such as the refrigerators, freezers, slicers, and ovens according to company guidelines.
• Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness; review "sell by" dates and take appropriate action.
• Properly use kitchen equipment, proof-box, stove, computerized scale.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Understand the store's layout and be able to locate products when requested by customer.
• Stay current with present, future, seasonal and special ads.
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Bakery experience

Second language

Stress management

Basic math

Physical demands

Age 18+

Education

High school diploma or equivalent

Tools

Refrigerators

Freezers

Slicers

Ovens

Job description

Smith's Food & Drug Centers in Farmington, NM is seeking a bakery-focused team member to deliver outstanding customer service and maintain a clean, safe bakery area. You will support department goals, engage with customers, and help with product knowledge and order fulfillment.

The role requires bakery experience, a high school diploma or equivalent, and the ability to work in a fast-paced environment. A second language and food-handlers permit are preferred.