Bakery/Coffee Shop Assistant Team Leader

International Executive Service Corps; Seattle (WA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking enthusiastic Team Leaders to guide our Bakery/Coffee Shop team in delivering exceptional guest service. This dynamic role involves training team members, managing product quality, and driving sales through effective merchandising and promotions. Ideal candidates will possess strong leadership skills, a passion for customer service, and a knack for problem-solving in a fast-paced environment. Join us in creating delightful experiences for our guests with fresh bakery and coffee items while enjoying competitive pay and comprehensive benefits. This is your chance to make a significant impact in a vibrant team setting!

Benefits

20% Team Member Discount

Medical, Dental, Vision Insurance

Health Savings Accounts

Flexible Spending Arrangements

Company-Funded Disability Insurance

Employee Assistance Program

Retirement Plans

Generous Paid Time Off

Sick/Safe Leave

Education Support

Qualifications

• 2 years Barista and food service experience preferred.
• 1 year of supervisory experience and 3 years of customer service experience.

Responsibilities

• Lead training for Bakery/Coffee Shop team members.
• Maintain high-quality standards in product management and presentation.
• Assist with effective ordering and budgeting for the department.

Skills

Customer Service

Leadership

Time Management

Interpersonal Skills

Problem Solving

Organizational Skills

Education

High School Diploma

Food Safety Certification

Tools

HACCP Guidelines

Point of Sale Systems

Job description

THE ROLE
Team Leaders lead by example training all of our Bakery/Coffee Shop team members on ensuring guest service expectations are consistently achieved on a department-wide basis. Our Bakery/Coffee Shop Department enjoys engaging with guests through prompt fulfillment of customer orders, sharing knowledge about our delicious bakery and coffee offerings, and ensuring our wonderful self-serve areas are clean and well-stocked. We seek outgoing, friendly individuals to help us deliver tasty, fresh bakery and drink items to our guests!

MORE ABOUT WHAT YOU’D DO

1. Demonstrate genuine enthusiasm and sincerity; customize approach to meet customer needs and build rapport through individualized service.
2. Anticipate customer needs and questions related to products; actively work to remain knowledgeable and current in areas of responsibility, including product knowledge (e.g., product tasting, cutting-edge trends, product use research, and vocabulary development). Effectively follow-through with customer item requests, questions, and concerns.
3. Maintain high-quality standards in product management and presentation. Planning and executing Bakery/Coffee Shop merchandising, displays and pricing.
4. Assist with effective ordering of all products for the Bakery/Coffee Shop Department.
5. Establish sales, gross profit, labor and supply budgets for the Bakery/Coffee Shop.
6. Lead and readily participate in product promotions and focuses.
7. Train all Bakery/Coffee Shop Department team members, providing performance feedback and coaching.

WHAT WE’RE LOOKING FOR
For this role, we seek candidates with a high level of self-motivation and initiative who are able to problem solve and have proven success working in a diverse team environment. Successful candidates will have demonstrated ability to prioritize multiple tasks simultaneously and produce quality output while working within deadlines; they will possess excellent time management and organizational skills. Our team members deliver exceptional guest service and possess strong interpersonal and oral communication skills. Hired team members will have strong leadership skills and possess comprehensive product information, creative merchandising and display skills.

We strive to find candidates with knowledge of food safety, HACCP/Department of Health guidelines. Ideally, our new Assistant Team Leaders will have two years Barista and food service experience, one year of supervisory experience and three years of customer service experience.

WHAT WE OFFER

1. Competitive pay
2. 20% team member discount
3. Medical, dental, vision insurance (very low cost to team members)
4. Health savings accounts (subject to qualified medical plans)
5. Flexible spending arrangements (subject to qualified medical plans)
6. Company-funded disability and life insurance
7. Employee Assistance Program available to all team members
8. Retirement plans available to all team members
9. Generous paid time off benefits
10. Sick/safe leave provided consistent with local and state requirements
11. Reduced cost ORCA Card program for King County team members
12. Education support
13. Career development opportunities
14. Wage/salary range: $24.00 - $28.00

The specific programs and options available to any given team member are dependent upon eligibility factors such as position, date of hire, work location, and terms of applicable collective bargaining agreements.

OTHER THINGS TO KNOW
Employment may be dependent upon successful background check and reference checks. All store employees must have a valid Washington State Food Workers Card to begin work.

Equal Employment Opportunity (EEO): It is the policy of Metropolitan Market, LLC that all employees and applicants be afforded equal opportunities in employment without regard to race, color, sex (including gender identity and gender stereotypes), national origin, religion, disability, or retaliation for engaging in an EEO protected activity. The Company prohibits discrimination or harassment based on any of these categories, as well as on age, genetic information, sexual orientation, marital status, status as a parent, military service, or any other bases protected under applicable local, state, or federal law.