BAKERY/CAKE DECORATOR

Kroger; West Bend (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger in West Bend, WI seeks a Bakery Associate to create exceptional customer experiences by assisting shoppers, decorating cakes, and maintaining a safe bakery area.

You will answer questions, suggest products, handle samples, check freshness, and help ensure accurate inventory and store appearance. Training provided; weekend shifts may be required.

Join a team that values respect, integrity and safety while helping customers find what they need and enjoy delicious bakery items.

Qualifications

• Retail experience is acceptable.
• Bakery or cake decorating experience is preferred.
• Ability to stay calm in stressful situations.
• Basic math skills for handling transactions and inventory.
• Effective communication with customers and team members.

Responsibilities

• Create a welcoming environment by answering questions about products in the department and store.
• Know products well and suggest items to customers.
• Offer samples and prepare bakery items including wedding cakes using proper equipment.
• Recommend bakery items to meet customer needs and preferences.
• Check freshness and manage inventory, using store equipment as directed.
• Decorate cakes and other bakery items to标准.
• Label, stock, sign and inventory department merchandise.
• Ensure adherence to health, safety, and store policies.

Skills

Customer service

Bakery knowledge

Food safety awareness

Communication skills

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store


• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products


• Offer product samples to help customers discover new items or products they inquire about; prepare bakery items, including wedding cakes, per customer requests using proper bakery equipment


• Recommend bakery items to customers to ensure they get the products they want and need


• Check product quality to ensure freshness; review sell by dates and take appropriate action; use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines


• Decorate cakes, pastries, cupcakes, cookies and other bakery items


• Label, stock, sign, and inventory department merchandise


• Report product ordering/shipping discrepancies to the department manager


• Understand the store's layout and be able to locate products when requested by customer; stay current with present, future, seasonal and special ads


• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory


• Adhere to all local, state and federal health and civil code regulations


• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed


• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management


• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair


• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud; notify management of customer or employee accidents


• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum

• Any retail experience


• Any bakery/cake decorating experience


• Ability to handle stressful situations


• Knowledge of basic math


• Effective communication skills

Desired

• Second language: speaking, reading and/or writing