BAKERY/CAKE DECORATOR

Kroger; San Tan Valley (AZ); On-site; USD 26,000 - 34,000; Full time

Job summary

Kroger, in the United States, seeks a bakery department team member to deliver outstanding customer service and maintain a clean, safe environment. You will assist the department manager in meeting sales goals, while applying the company values of respect, integrity, and safety in every interaction.

Responsibilities include greeting customers, answering questions about bakery items, decorating cakes, checking freshness, and coordinating with store teams to keep shelves stocked and well presented.

Qualifications

• Retail experience is required.
• Bakery/cake decorating experience is preferred.
• Ability to handle stressful situations with composure.
• Knowledge of basic math helpful.
• Strong communication skills are essential.

Responsibilities

• Create an environment where customers feel welcome and valued by answering questions about products in the department and store.
• Learn products in the department and respond with informed recommendations.
• Assist with bakery tasks such as decorating cakes and preparing wedding cakes on request.
• Ensure product quality and freshness by checking sell-by dates and using bakery equipment properly.
• Label, stock, and inventory merchandise while maintaining department cleanliness and safety.

Skills

Retail experience

Bakery decorating

Stress management

Math basics

Effective communication

Second language

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store


• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products


• Offer product samples to help customers discover new items or products they inquire about; prepare bakery items, including wedding cakes, per customer requests using proper bakery equipment


• Recommend bakery items to customers to ensure they get the products they want and need


• Check product quality to ensure freshness; review sell by dates and take appropriate action; use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines


• Decorate cakes, pastries, cupcakes, cookies and other bakery items


• Label, stock, sign, and inventory department merchandise


• Report product ordering/shipping discrepancies to the department manager


• Understand the store's layout and be able to locate products when requested by customer; stay current with present, future, seasonal and special ads


• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory


• Adhere to all local, state and federal health and civil code regulations


• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed


• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management


• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair


• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud; notify management of customer or employee accidents


• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum

• Any retail experience


• Any bakery/cake decorating experience


• Ability to handle stressful situations


• Knowledge of basic math


• Effective communication skills

Desired

• Second language: speaking, reading and/or writing